Outbound Specialist – Payment Reminder
1 day ago
We're on the lookout for a confident and customer-focused Outbound Specialist to join our vibrant team in Plaza Sentral.
In this role, you'll be reaching out to customers via phone to provide friendly payment reminders and ensure they continue enjoying uninterrupted service from Malaysia's leading broadcasting brand.
This isn't a debt collection job — it's about maintaining great relationships, providing helpful support, and ensuring customers stay connected to the entertainment they love
Key Responsibilities
- Make outbound calls to customers to remind them about their account payments politely and professionally.
- Assist customers with payment methods, due dates, and service reconnections.
- Maintain accurate call records and update customer information in the system.
- Handle customer inquiries and resolve basic issues efficiently.
- Meet daily and monthly call targets while delivering excellent customer experience.
- Work closely with your team and supervisor to achieve performance goals.
Requirements
- Minimum SPM / Diploma / Degree in any field.
- Excellent communication skills in English and Bahasa Malaysia.
- Positive attitude, confident, and customer-oriented.
- Comfortable handling outbound calls and engaging with customers.
- Basic computer literacy and good phone etiquette.
- Experience in customer service, telesales, or contact center is an added advantage.
What We Offer
- Attractive Basic Salary
- Monthly Allowance
- Performance Incentives
- Confirmation Bonus
- Career Development & Growth Opportunities
- Fun, friendly, and supportive team culture
- Convenient office location in (LRT accessible )
Be part of a team that connects, reminds, and keeps Malaysia entertained. Apply now and start your journey with us today
Job Type: Full-time
Pay: RM2, RM3,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
Application Deadline: 06/23/2025
Expected Start Date: 06/23/2025
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