Customer Service Outbound

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time 42,000 per year

Job Highlights

  • High incentive
  • Fast track career advancement
  • Fun & Interactive Working Environment
  • Great opportunity for personal & professional growth

Job Description

  • To remind customer with regards their pending outstanding bills.
  • Assist for inquiry from customer
  • Negotiate repayment plans that are acceptable to both the client and the company
  • Monitor and follow up on agreed payment schedules
  • Maintain accurate records of all collection activities and customer interactions
  • Ensure all recovery activities are conducted in a professional and ethical manner

What do you need to apply for the role?

  • SPM
  • Experience in customer service roles is desirable
  • Good command of spoken and written English and Bahasa Malaysia
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
  • Stress tolerance and ability to work under pressure
  • Able to start immediately

What you would enjoy as SRGian?

  • Ability to earn high performance incentives
  • Performance based environment which gives you an opportunity to outshine
  • Constant support and extensive training to prepare you for your role and your career growth
  • Be coached and mentored by the experts in the field

Working Hours: 9AM- 6 PM

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

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