Customer Service Inbound Outbound

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time 42,000 per year

Tenure: Contract (18 months)

Supporting Market: Singapore

Working Day & Hour: Monday - Friday (8.30am-5.30pm)

Job Responsibilities:

  • Deliver world class customer service via telephone
  • Provide a polite, professional and accurate response
  • Manager customer's expectations and display ownership for customer's requests
  • Liaise with appropriate departments to resolve issues brought up by customers
  • Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
  • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
  • Undertake any other works and duties allocated by management as and when required

Job Requirements:

  • At least Diploma or Degree in any field from a recognized college or university
  • Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
  • Experience in handling international calls will be an added advantage.
  • Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
  • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.

Job Types: Full-time, Contract

Contract length: 18 months

Pay: Up to RM3,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion

Application Question(s):

  • How long for your notice period?
  • What is your expected salary?

Education:

  • STM/STPM (Preferred)

Work Location: In person

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