Executive - Business Channels (Operations & Customer Service)

2 days ago

Sri Hartamas, Malaysia Hong Leong Bank Full time 60,000 - 120,000 per year

If you are looking to excel and make a difference, take a closer look at us…

The Business Channel Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank's products and services to customers and be responsible for high levels of Customer service and seamless transactions.

Sales & Service

  • Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
  • Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
  • Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
  • Assist in calling up customers for service / sales interactions;

Operations

  • Carry out Branch RCSA through sample checking and effective rectification as applicable;
  • Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
  • Over-ride transactions as per Bank defined transaction limits;
  • Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
  • Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
  • Observe and comply with the Bank's Code of Conduct & Ethics;

Other Responsibilities

  • Maintain confidentiality of customers and Bank's information in a responsible manner;
  • Keep a clean, organized work area and maintain a professional appearance;
  • Attend all trainings as applicable including e-learning/Workday;
  • Filing of reports;.
  • Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
  • Carry out other duties as assigned periodically.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

  • Admin Operation Executive

    2 weeks ago

    Sri Hartamas, Malaysia 3S Malaysia Sdn Bhd Full time

    We are hiring a Admin Operation Executive to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. - Maintaining a...

  • Admin Customer Service Assistant

    2 days ago

    Sri Hartamas, Malaysia Chef Works Apparel Sdn Bhd Full time

    _Sales Coordinator in the showroom_ - _ To assist customer service executive and support team members to complete orders for clients. _ - 5 days working - Monday to Friday (9am to 6pm)_ **CRITICAL ACCOUNTABILITIES** - Meets and greets walk in showroom customers (assists customers with selection of product, record sales in ERP systems and filing of bank...

  • Customer Service Executive

    4 days ago

    Sri Hartamas, Malaysia GMAT SDN BHD Full time

    Manage large amounts of inbound and outbound calls in a timely manner - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Keep records of all conversations in our call centre database in a comprehensible way - Identifying customer needs and helping customers use specific...

  • Customer Service

    2 days ago

    Sri Hartamas, Malaysia One Heart Print Full time

    **Key Responsibilities**: **1. Customer Service** - Greet and assist customers with their printing needs, provide product recommendations and answering inquiries.. - Verify payments from customer and maintain accurate records of transactions. **2. Google Reviews & Ratings** - Politely request customers to leave reviews and ratings on Google Maps to help...

  • Customer Service

    1 week ago

    Sri Hartamas, Malaysia One Heart Print Full time

    **JOB SCOPE**: - Attend printing enquiries from online and walk-in customers. - Handle retail responsibilities (online & Walk-in), housekeeping of customer areas. - Provide consultation to clients and ensure a pleasant experience with the company. - Maintain positive and effective communication with related parties. **GENERAL REQUIREMENT**: - Minimum 1 to...

  • Admin, Operations

    2 days ago

    Sri Hartamas, Malaysia Cpro Solutions Sdn Bhd Full time

    **Job Overview**: **KEY RESPONSIBILITIES**: **Administrative Support**: - Provide administrative assistance to the operations team. - Prepare and maintain documents, reports, and presentations as needed. **Data Management**: - Assist in the collection and analysis of operational data to inform decision-making. - Maintain and update operational databases,...

  • Customer Service

    1 week ago

    Sri Hartamas, Malaysia Aisling Consulting Sdn Bhd Full time

    Oversee and handle daily incoming leads for the restaurant. - Coordinate with potential customers and the operations team to convert leads into bookings or sales. - Arrange and conduct site inspections with customers when required. - Collaborate with outlet managers on events and reservations. - Partner with the marketing team to plan and manage leads and...

  • Marketing Executive

    2 days ago

    Sri Hartamas, Malaysia SOUL Society Full time

    The Soul Society Group is looking for top talents to join the team! We are a fast-growing FandB Restaurant Chain looking for innovative, positive-minded, hardworking, super-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to details. The Soul Society Group began in 1996, opening its first outlet...

  • Business Development Executive

    2 weeks ago

    Sri Hartamas, Malaysia Agensi Pekerjaan ASK Resources Sdn. Bhd. Full time

    **Posting on behalf of our client**: This position covers all aspects of the business development function from strategic planning, identifying key opportunities, and execution of Amco Elevation’s long-term strategy. As Aritco Sweden’s partner in Malaysia, he / she will help Amco Elevation raise its brand awareness by working with key specifiers to win...

  • Business Development Executive

    2 weeks ago

    Sri Hartamas, Malaysia HEUMANN FURNITURE SDN. BHD. Full time 36,000 - 60,000 per year

    Job Summary:Identifies new business opportunities, builds client relationships, and drives sales growth in the furniture manufacturing industry.Key Responsibilities:· Identify and pursue new business opportunities in local and export markets.· Develop and maintain strong relationships with clients, architects, contractors, and project partners.· Prepare...