Customer Service Supervisor – Logistics
2 days ago
About the company:
Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment is handled with utmost care—whether by Sea, Road, or Air.
Location: Port Klang
Responsibilities:
- Support the Customer Service Manager in overseeing daily client service operations.
- Handle customer inquiries, service issues, and shipment updates in a timely and professional manner.
- Coordinate with internal departments such as operations, sales, and customs to ensure service quality and delivery timelines.
- Build and maintain strong relationships with key customers, ensuring their logistics requirements are met.
- Assist in developing and implementing service improvement initiatives to enhance customer satisfaction.
- Prepare service performance reports and assist in staff training where necessary.
Requirements:
- Minimum 5 years of experience in logistics, freight forwarding, or customer service.
- Strong interpersonal and communication skills with customer-oriented thinking.
- Ability to multitask and handle client demands under pressure.
- Mandarin-speaking candidates will have an added advantage.
REMUNERATION PACKAGES:
Basic: RM 5,000 - RM6,000 (Negotiable)
EPF, SOCSO, EIS
Benefit:
Annual Leave, Bonus & Etc
Working Days: Mon – Friday, Sat
Working Hours: pm / pm (alternate after probation)
Job Type: Full-time
Pay: RM5, RM6,000.00 per month
Benefits:
- Additional leave
- Opportunities for promotion
- Professional development
Application Question(s):
Do you have at least Minimum 5 years of experience in logistics, freight forwarding, or customer service?
Do you own your own transport?
Work Location: In person
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