Customer Service Supervisor – Logistics

2 days ago


Klang, Selangor, Malaysia The Recruiters Space Full time

About the company:

Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment is handled with utmost care—whether by Sea, Road, or Air.

Location: Port Klang

Responsibilities:

  • Support the Customer Service Manager in overseeing daily client service operations.
  • Handle customer inquiries, service issues, and shipment updates in a timely and professional manner.
  • Coordinate with internal departments such as operations, sales, and customs to ensure service quality and delivery timelines.
  • Build and maintain strong relationships with key customers, ensuring their logistics requirements are met.
  • Assist in developing and implementing service improvement initiatives to enhance customer satisfaction.
  • Prepare service performance reports and assist in staff training where necessary.

Requirements:

  • Minimum 5 years of experience in logistics, freight forwarding, or customer service.
  • Strong interpersonal and communication skills with customer-oriented thinking.
  • Ability to multitask and handle client demands under pressure.
  • Mandarin-speaking candidates will have an added advantage.

REMUNERATION PACKAGES:

Basic: RM 5,000 - RM6,000 (Negotiable)

EPF, SOCSO, EIS

Benefit:

Annual Leave, Bonus & Etc

Working Days: Mon – Friday, Sat

Working Hours: pm / pm (alternate after probation)

Job Type: Full-time

Pay: RM5, RM6,000.00 per month

Benefits:

  • Additional leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Do you have at least Minimum 5 years of experience in logistics, freight forwarding, or customer service?

  • Do you own your own transport?

Work Location: In person


  • Customer Service

    6 days ago


    Klang, Selangor, Malaysia JIC International Logistics Co., Ltd. Full time 40,000 - 60,000 per year

    Job DescriptionVerify the accuracy of import documents, including INVOICE, PACKING LIST, B/L, and HS CODE.Coordinate and send related documents to the shipping line.Assist and coordinate with the customs entry staff to ensure accurate declaration.Follow up and update shipment status to customers.Responsible for data entry into the company system.Plan and...


  • Klang, Selangor, Malaysia Taewoong Global Logistics Sdn Bhd Full time 60,000 - 120,000 per year

    About the role We are seeking an experienced Customer Service Manager to join our dynamic Freight Forwarding team at Taewoong Global Logistics Sdn Bhd in Klang, Selangor. This is a full-time position that will see you playing a pivotal role in delivering exceptional customer service and operational support to our diverse client base.What you'll be...

  • Customer Services

    6 days ago


    Klang, Selangor, Malaysia SITC LOGISTICS MALAYSIA Full time 40,000 - 60,000 per year

    Job Responsibilities:Handle import and export shipment.Process bookings, prepare documentation and update relevant information in the system.Serve as a primary contact point of contact for customers, addressing to their inquiries via phone, emails and in-person interaction.Develop and maintain good relationship with our stakeholders.Provide accurate and...


  • Klang, Selangor, Malaysia AGENSI PEKERJAAN SHUE SDN BHD Full time

    JOB VACANCYPOSITION - CUSTOMER SERVICE LOGISTICSLOCATION - KLANGSALARY - RM Ensure customer's orders are processed as per customer requirements & reply in a timely and accurate manner.Liaise with external party on delivery by submit ROT to haulier / trucker (FCL & LCL).Follow up closely on delivery to customer that comply to customer's SOP. Arrange empty...


  • Klang, Selangor, Malaysia Lima Bintang Logistics Sdn Bhd Full time

    Position:Customer Service ExecutiveLocation : Klang,SelangorAre you ready to embark on a dynamic career that prioritizes safety, customer satisfaction, and financial success? Join our team as a Customer Service Executive, where you'll play a pivotal role in ensuring a seamless customer experience while contributing to the growth and stability of our...


  • Klang, Selangor, Malaysia TCL WORLDWIDE LOGISTICS SDN BHD Full time 12,000 - 28,800 per year

    We are seeking a Logistics Customer Service professional to join our team at TCL Worldwide Logistics in Bukit Tinggi, Klang. As a full-time position, you will be responsible for providing exceptional customer service and support to our clients within the import/export & customs forwarding sector.What you'll be doingResponsible for handling all shipment...


  • Klang, Selangor, Malaysia EMO LOGISTICS MALAYSIA SDN. BHD. Full time

    · At least 3 Years above of working experience in the related field is required for this position.· Diploma and above in any discipline.· Proactive, Initiate and Good communication skills.· Able to handling Imp (FCL/LCL/AIR FREIGHT), Logistics, shipment planning & documentation.· Knowledge of International trade terms & business.· Strong team player,...


  • Klang, Selangor, Malaysia Lima Bintang Logistics Sdn Bhd Full time 60,000 - 120,000 per year

    Why Join Us? :Great Pay:Earn 30% more income than the average market salary.Enjoy a rewarding salary that goes beyond industry standards, recognizing your good work with significant financial rewards.Fast-Track Career Growth: Clear career ladder allow multiple promotion even less than 1 yearExperience swift career progression with our structured development...


  • Klang, Selangor, Malaysia Master Agencies Full time 21,600 per year

    Job ResponsibilitiesMonitor customers shipments status and provide of excellence customer services at all time.Provide immediate support to Team Leader, Manager and Management.Handle all telephone enquiries for sea freight.Provide sales support to new and existing customer accounts by interfacing with the customers in the areas of order processing, client...


  • Klang, Selangor, Malaysia BRIDGELINK LOGISTICS SDN. BHD. Full time 30,000 - 60,000 per year

    (A) MAIN RESPONSIBILITY1) Manage day-to-day job progress as per standard operating procedures (SOP).Job CreationPrepare and follow up the necessary shipping documents.Ensure timely submission of related shipping documents to customers, forwarders, carriers and agents.Check and verify all shipping documents generated.Coordinate with customers, forwarders,...