Customer Service Executive

2 days ago

Klang, Selangor, Malaysia BRIDGELINK LOGISTICS SDN. BHD. Full time 30,000 - 60,000 per year

(A) MAIN RESPONSIBILITY

1) Manage day-to-day job progress as per standard operating procedures (SOP).

  • Job Creation
  • Prepare and follow up the necessary shipping documents.
  • Ensure timely submission of related shipping documents to customers, forwarders, carriers and agents.
  • Check and verify all shipping documents generated.
  • Coordinate with customers, forwarders, carriers and agents to ensure the shipment delivery is on track and according to planned shipment.

2) Managing and coordinating mainly both (sea and air) import and export shipments.

3) Communicate constantly with customers, forwarders, carriers and overseas agents in order to ensure smooth shipments.

4) Ensure customer requirements are met, customers are up-to-date on their orders and documentation is accurate, precise and timely.

5) Liaise with related departments / divisions so as to ensure job completion.

6) Working closely with the sales team to ensure high quality of services.

7) Maintaining good relationship with the customers.

8) Prepare monthly sailing schedule.

9) Prepare weekly costing sheet and monthly profit and loss report.

10) Any other job that maybe assigned by the Management.

(B) AUTHORITY

1) Prepare sales quotations as per the standard schedule of rates.

2) To receive payments from customers, on behalf of the company.

3) Manage staff that report to you (if any).

(C) COMPETENCY REQUIREMENTS

(i) Education Level

1) Diploma / Degree in any discipline.

(ii) Working Experience

1) Minimum 2-3 year experience in a similar position, preferably in the shipping and logistics industry.

Fresh graduates with relevant education requirement may be considered.

(iii) Knowledge / Skill

1) Able to communicate in English and any other foreign languages.

2) Computer literate.

3) Able to work long hours and under consistent pressure.

4) Good interpersonal skills.

5) Good analytical skills.

6) Presentation skills.

*Working experience can be fresh or 1-3 years working experience in a similar position.

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