Hotel Administrator

1 day ago

Johor Bahru, Johor, Malaysia 1975 Avenue & Hotel Full time 2,400 - 28,800 per year

Job Summary:

The Hotel Administrator is responsible for managing the day-to-day administrative and operational functions of the hotel. This includes overseeing front desk operations, handling guest inquiries, managing office documentation, supporting HR and finance processes, and ensuring smooth coordination across departments. The role requires strong organizational skills, attention to detail, and a guest-focused mindset to ensure efficient hotel operations and excellent service delivery.

Key Responsibilities

Administration & Office Management

· Manage hotel records, correspondence, and filing systems (digital and manual).

· Prepare reports, meeting minutes, and internal communications.

· Handle procurement of office supplies and coordinate with vendors.

· Support financial tasks such as invoicing, petty cash management, and expense tracking.

Guest Services & Front Office Support

· Assist with front desk operations, reservations, and guest inquiries as needed.

· Ensure smooth check-in/check-out processes and address guest concerns.

· Maintain accurate guest records and support loyalty/membership programs.

HR & Staff Coordination

· Support recruitment, onboarding, and training administration.

· Maintain staff records, attendance, and leave management systems.

· Assist with scheduling, payroll coordination, and staff communications.

Operations & Compliance

· Ensure administrative procedures comply with company policies and hospitality standards.

· Assist with licensing, health & safety documentation, and audits.

· Liaise with internal departments (Housekeeping, F&B, Maintenance, Recreation) for operational needs.

Guest & Management Support

· Provide administrative support to the General Manager and departmental heads.

· Help prepare performance reports, budgets, and forecasts.

· Support in organizing hotel events, meetings, and VIP guest arrangements.

Qualifications & Requirements

· Diploma/Degree in Hospitality Management, Business Administration, or related field.

· Previous experience in hotel administration, front office, or office management preferred.

· Strong communication and interpersonal skills.

· Proficiency in MS Office and hotel management systems (e.g., Opera, Fidelio, PMS).

· Organized, detail-oriented, and able to multitask in a fast-paced environment.

· Customer-service oriented with a professional and positive attitude.

Key Competencies

· Strong organizational and problem-solving skills.

· Ability to maintain confidentiality and handle sensitive information.

· Professional grooming and communication.

· Adaptability and flexibility in supporting various hotel functions.

· Team player with a service excellence mindset.

Job Type: Full-time

Pay: RM2, RM2,800.00 per month

Work Location: In person

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