Collection Executive

1 day ago

Petaling Jaya, Selangor, Malaysia FUJIFILM BI SSC Full time 60,000 - 80,000 per year

RESPONSIBILITIES & TASKS:

  • Manages and collects on an accounts receivable portfolio, ensuring timely collection of receivables in accordance with company policies and targets. · Perform outbound calls and send email to follow up on overdue payments, utilising collection procedures and tools.
  • Investigate and analyses for non-payment or delinquency; determine the appropriate course of action to facilitate payment.
  • Engage customer professionally daily to resolve payment issues, negotiate payment terms where needed, and document agreed solutions clearly.
  • Proactively initiate the dispute resolution process with internal stakeholders (e.g., Sales, Billing, Customer Service) and ensure timely closure of dispute.
  • Track and escalate unresolved or high-risk accounts to the appropriate parties where applicable.
  • Recommend collection strategies for high-risk customers and provide account insights to prevent future delinquencies.
  • Maintain details collections notes in the system to ensure customer contacts and actions are well-documented for audit and follow-up purposes.
  • Monitor trends in late payments and recurring issues; suggest process improvements to reduce future delays.
  • Understand and assist in handling special cases such as administration, liquidation or appointed accounts by preparing required documentation such POD's (Proof of Debts), Disclaimers and liaise with legal representatives when needed.
  • Perform customer account reconciliation, identify unmatched items or discrepancies, and coordinate resolution with customers and internal teams.
  • Support refund processes and coordinate necessary approvals and documentation.
  • Review the listing of direct credit payments, collect remittance details, and submit to the banking function for further processing.
  • Establish and maintain cross functional relationships across the business to improve dispute resolution turnaround and overall customer satisfaction.
  • Builds strong customer relationships to ensure win/win outcomes are achieved.
  • Support internal and external audits by preparing and providing required documentation.

REQUIREMENTS

  • Minimum one (1) to two (2) years of relevant working experience in collections, account receivables, or credit control.
  • Diploma or Bachelor's Degree in Accounting, Business Administration, Finance, or equivalent.
  • Exposure to a shared services experience or multinational environments is an advantage.
  • Fresh graduates are also encouraged to apply. · Understanding of the O2C process and basic financial/accounting principles.
  • Proficient in Excel and ERP systems (e.g., Oracle).
  • Strong attention to detail and good analytical skills.
  • Strong communication with internal and external stakeholders.
  • Well converse in English, Bahasa Malaysia in both written and verbal. Ability to converse in Mandarin verbally & in writing would be advantage.
  • Able to work independently and ability to multitask and perform well in a fast-paced environment.
  • Proactive and solution driven.
  • Good documentation and reporting skills.
  • Team player with positive and proactive attitude.

  • Collection Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Wiramas Resources Sdn Bhd Full time 18,000 - 30,000 per year

    Duties and Responsibilities including following:· To perform outbound calls to customers on their loan repayments.· Implement an action plan to minimize collection losses and maximize recoveries.· Attend to all inbound calls vide the collections general line promptly.· Negotiate with customers on settlement of the account, whenever necessary review...

  • Field Collection Officer

    1 day ago

    Petaling Jaya, Selangor, Malaysia Standard Chartered Bank Full time 80,000 - 120,000 per year

    Requisition Number: 40476Job Location: Petaling Jaya, MYSWork Type: Office WorkingEmployment Type: PermanentPosting Start Date: 06/11/2025Posting End Date: 30/11/2025:Job SummaryAs a Field Collection Officer, the job incumbent plans and execute collection strategies and contribute to the recovery goals, through maximizing productivity and effectiveness of...

  • Unit Head, Consumer Collections, Bad Debt Recovery

    1 day ago

    Petaling Jaya, Selangor, Malaysia Hong Leong Bank Full time 90,000 - 120,000 per year

    If you are looking to excel and make a difference, take a closer look at us…Key Responsibilities and AccountabilitiesFunctional (job responsibilities)Manage the team (35 staff) to achieve the target/budget on bad debt recovery and OPEX.Ensure that available collection tools such as Debt Collection Agencies (DCA), site visits, skip tracing, and bureau...

  • Digital Activation Manager

    1 day ago

    Petaling Jaya, Selangor, Malaysia Personal Collection Direct Selling Inc. Full time 30,000 - 60,000 per year

    The Digital Activation Manager will lead the planning, execution, and optimization of digital marketing campaigns across multiple channels. This role is responsible for driving measurable engagement, conversions, and brand growth through strategic, integrated 360° digital plans.Key Responsibilities:360° Digital Strategy Development:Design and implement...

  • Credit Control Executive

    1 day ago

    Petaling Jaya, Selangor, Malaysia JOS (MALAYSIA) SDN BHD Full time 36,000 - 60,000 per year

    JOB SUMMARY:We are seeking a skilled and experienced Credit Control Executive in managing customer payments by tracking, collecting, and ensuring timely payments. Key duties include monitoring outstanding accounts, sending reminders, and following up via calls and emails. Credit Control Executive will work with the manager and sales team to resolve payment...

  • Senior Executive, Credit Management

    1 day ago

    Petaling Jaya, Selangor, Malaysia CTOS Full time 900,000 - 1,200,000 per year

    CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.Are you a results-driven professional who excels in strengthening...

  • Admin Executive

    1 day ago

    Petaling Jaya, Selangor, Malaysia SFS (M) Sdn Bhd Full time 14,400 - 40,000 per year

    Overview of JobAssist the Building Manager / Executive to provide customer service and to provide general administrative function with the main objective of meeting customers' expectation.Duties of Administrative Executive/ Assistant1. To provide good customer service to meet customers' expectation with regards to complaints.· To ensure that all complaints...

  • sales executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Panasonic Malaysia Sdn Bhd Full time 80,000 - 120,000 per year

    PANASONIC MALAYSIA IS LOOKING FOR A SALES EXECUTIVE IN KUALA LUMPUR / PETALING JAYASeniority Level: ExecutiveFunction: Consumer Product SalesSalary Range: Competitive Salary Package + Monthly Performance Incentive + Sales Incentive + Fixed AllowanceLocation: Petaling Jaya, SelangorROLE OBJECTIVESWe are seeking a dedicated Sales Executive to provide...

  • IT Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time 80,000 - 120,000 per year

    About the role We are seeking an experienced IT Executive to join our dynamic team. This is a contract position based in Petaling Jaya, Selangor. In this role, you will be responsible for providing technical support and solutions to ensure the efficient operation of our clients' IT systems and infrastructure.What you'll be doingAssist in project planning,...

  • Accounts Receivable Executive

    1 day ago

    Petaling Jaya, Selangor, Malaysia AURICLE ASIA SDN. BHD. Full time 40,000 - 80,000 per year

    ResponsibilitiesHandle daily debt collection on outstanding invoices according to clients payment terms and credit limitsLiaise with internal teams (Sales, Operations, and Finance) to ensure smooth collection and resolve customer queries related to billing, account statements, or payment discrepancies.Prepare and update A/R aging reports and highlight...