Hotel Duty Manager
2 weeks ago
New Hotel Opening in Singapore
Attractive salary package with monthly incentives and yearly bonus Come and meet us at our Career Fair in JB for more career opportunities
Date: 10 – 12 October,9:30AM – 1:00PM / 2:00PM – 5:00PM
13 October,9:30AM – 1:00PM
Location:Renaissance Johor Bahru Hotel (Meeting Room 1, Level 2) No. 2 Jalan Permas 11, Bandar Baru Permas Jaya, 81750 Johor Bahru
Job Details (Here's what you can expect)
- You get to work primarily in 1 of our 25 hotels in Singapore
- 5 days' work week
- Mobile and Duty meal allowance
- Attractive incentives and bonus
- Staff rates at Accor hotels in Singapore and worldwide
- Birthday leave
Responsibilities
- Lead and manage front office operations to ensure adherence to organisational standards and procedures
- Supervise the front office team's service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
- Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
- Monitor room inventory closely and ensure effective utilisation of rooms
- Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
- Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
- Identify and resolve deviations and irregularities in operations
- Plan manpower allocation and ensure smooth operations
- Provide coaching and guidance to improve staff work performance
- Review systems and processes for workflow and productivity improvement
Requirements
- Minimum 2 years of managerial experience in the hotel industry
- Passionate in delivering exceptional level of guest service
- Strong communication and problem-solving skills
- Works well under pressure in a fast-paced environment
- People-centric, outgoing, independent, and resilient
- Able to work shifts, including on weekends and public holidays
Job Types: Full-time, Permanent
Pay: RM8, RM9,000.00 per month
Work Location: In person
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