Field Service Engineer

1 day ago

Penang, Malaysia Pentrac Itron Sdn Bhd Full time 54,000 - 76,000 per year

Job Description

You will be responsible in supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Products support mainly on core products such as Gas Chromatography (GC), Liquid Chromatography (LC) and GC/MSD. Our varied product lines include hardware, software, and networking products as well as operating systems.

  • Installs and optimizes hardware/software/network products and configurations at customer/end user sites.
  • Performs maintenance and repairs.
  • Implement fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
  • Diagnoses and resolves product performance issues and provide an end-to-end solution.
  • Ensures customer satisfaction by guiding and training users/customers on preventive maintenance and configurations.
  • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
  • Train other field engineers and customers in the solutions

Job Qualifications:

  • A Bachelors or Masters' Degree within the science field – e.g. Chemistry Engineering, Biomedical Engineering, Biotechnology or equivalent.
  • 3+ years of experience in a similar position or experience as an end user, but fresh graduates are welcome to apply.
  • Experience with troubleshooting and problem solving.
  • Experience with Agilent solutions products & product experience with PerkinElmer, Shimadzu or similar.
  • Verbal and written communication is clear, respectful, and timely.
  • Ability and willingness to travel extensively as well as enjoy working remotely, whilst engaging and visiting customers on-site.
  • This position is based in Sarawak. Sarawakian candidates or those currently residing in Sarawak are encouraged to apply.

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