Community Customer Service

1 week ago

Greater Kuala Lumpur, Malaysia MEXC Full time 60,000 - 120,000 per year

Hello MEXC is looking for a Community Customer Service. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for

Why us?

  • MEXC ) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
  • Competitive salary + bonuses
  • Career advancement
  • Various benefits and support from the company
  • Fully remote work – you can work from anywhere
  • Friendly team

Job Responsibilities:

  • Foster a positive and engaged community by actively interacting with members, answering questions, and addressing concerns.
  • Encourage meaningful discussions and provide valuable insights to create a vibrant community.
  • Utilize data and analytics to track progress and make informed decisions for growth.
  • Monitor and moderate discussions to ensure they adhere to community guidelines and standards.
  • Gather and analyze feedback from the community to provide insights for product improvements or marketing strategies.

Job Requirements:

  • Proven experience managing online communities such as telegram, discord, etc.
  • Excellent written and verbal communication skills.
  • Knowledge of community management best practices and social media trends.
  • Flexible work attitude
  • Adaptable, fast learner
  • Having similar experience in crypto CS positions is required

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