freight forwarding manager

1 day ago

Butterworth, Penang, Malaysia SWIFT INTEGRATED LOGISTICS SDN. BHD. Full time

We are seeking a highly skilled, experienced and well-connected Freight Forwarding Manager with strong background to join our dynamic team at SWIFT. This full-time position is based in Butterworth, Penang and will play a key role in the Business Unit. You oversee all aspects of our freight forwarding operations and marketing, ensuring efficient and seamless logistics for our valued clients.

JOB DESCRIPTION

  • To lead, train and evaluate freight forwarding staffs to build an efficient, high-performing team.
  • Oversee freight forwarding department and operation team functions and activities. Manage booking, routing, documentation and delivery of shipments. Ensure timely and accurate execution of import/export shipments and clearance.
  • Oversee sales team performance, identifying potential clients and convert leads to long-term customers.
  • Ensure all shipments comply with local, international and customer-specific customs regulations. Maintain up-to-date knowledge on tariff codes, duties and trade regulations.
  • Maintain good professional working relationships and effective communication with existing/new customers and all internal departments, affiliate offices, forwarders, shipping lines, customs agents and partners.
  • Investigate and resolve any shipment delays, damages or discrepancies.
  • Ensure compliance with regulatory standards and maintain high levels of service quality.
  • Perform any ad-hoc duties as assigned or required from time to time.

JOB REQUIREMENTS

  • Minimum 5 – 10 years of working experience in Freight Forwarding industry.
  • Leadership skills with experience managing a team.
  • Experienced in handling sea/air freight import/export operations and documentation with strong knowledge in customs procedure.
  • Familiar with INCOTERMS, practices, invoice and payment terms.
  • Strong connection with shipping line freight forwarders and counterpart.
  • Excellent negotiation, communication and problem-solving skills.
  • Able to adapt well to company policies and environmental changes.
  • Ability to work under pressure and manage multiple priorities.
  • Kursus Ejen Kastam (KEK) certificate and other custom related certificates.
  • Fluency in spoken and written English, Bahasa Malaysia and Mandarin (added advantage for dealing with Chinese-speaking clients).
  • Possess own transport and able to work in Butterworth, Penang.

JOB HIGHLIGHTS

  • Competitive remuneration package with performance-based bonuses.
  • Opportunities for career advancement and professional development.
  • Company-sponsored training and development programs.
  • Comprehensive health and wellness benefits.

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