manager (air & sea)

4 days ago

Penang, Malaysia Soonest Express (M) Sdn Bhd Full time 30,000 - 60,000 per year

Responsibilities:

  • Handling Customer's inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
  • Handle Shipment – process documentation, manifest, invoices, cost capturing
  • Coordinate with airlines and co-loaders to arrange for space booking

  • Coordinate with Shipping Lines, Custom Brokers, Trucking Company, Carriers, Overseas Agents, collection of goods with the traffic controller and Local Customers promptly in ensuring the best-in-class services.

  • Liaison and Attending to Customs, Agents, and Government Authorities enquires

  • Resolve any issues or delays during the shipping process
  • Monitor and track shipment statuses, providing timely updates to clients and internal teams.

  • Ensure compliance with local and international logistics regulations, customs procedures, and company policies.

  • Ensures SOP alignment to customer expectations and company's agreed standards of performance.

  • Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
  • Support the Sales Department in quoting, liaising, and following up.
  • To promote our service to new clients.

  • Maintain accurate records of all shipments and transactions

  • Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.

  • Prepare and present regular reports as and when required
  • Accomplish any other ad hoc basis work on administrative duties assigned by local or overseas managers.

Requirements:

  • 1–3 years of experience of experience in international air/sea export operations within freight forwarding.
  • Good command of English (both written and spoken)
  • Good command of Mandarin (both written and spoken) will be an added advantage
  • Good knowledge of international and regional logistics operations, including import/export regulations and customs compliance will be an added advantage
  • Proficient in MS Microsoft Word, Excel, and Power Point applications.
  • Good working attitude, have responsibilities, well organized, service mind, hardworking and able to perform under pressure, and ability to multi-task working under pressure.
  • Team player and able to work independently with minimal supervision

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