Assistant Customer Service Manager_ANN
2 weeks ago
- Prepare necessary information to obtain alignment within Commercial team to have an agreed signoff 18 months forward forecast for Issue, Dehire and New Win.
- Would able to share necessary details of customers in supporting Solution Selling or exploring better opportunity with our current customers' base.
- To reflect Commercial SOP accordingly to the updated process where relevant.
- Resolve and handle customer issues and at the same time responsible to maintain and increase customers' satisfaction.
- Support Sales & CRM on data management and administration.
- Assists customer on updating data via Online System.
- Create & manage weekly and monthly report for key account customers.
- Ensure customers' transaction recorded weekly or monthly.
- Prepare, distribute, file and print outgoing faxes, mail, courier parcels (docket book),customer's dockets, monthly invoices and letter to customers.
- Participate and Support other departments when required on customer related matters.
- Perform other official company duties as may be directed from time to time.
- Handles purchase order for Non-Hire Equipment.
- Support Sales & CRM for pallet stock count.
- Update, safekeep and recording of master contract
Job Type: Full-time
Pay: RM4, RM6,500.00 per month
Work Location: In person
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