Remote IT Specialist

1 day ago


Johor Bahru, Johor, Malaysia Advange Group Full time 60,000 - 80,000 per year

Scope:

Responsible for providing daily lT support and ensuring smooth lT operations for the Singapore office. This role focuses on delivering deskside support for more than 100 users, maintaining lT equipment, The ideal candidate is customer-focused, skilled in troubleshooting, and able to resolve technical issues efficiently in a fast-paced environment.

Key Responsibilities

  • Handle escalations from L1 and ensure timely resolution within SLA.

Perform advanced troubleshooting for:

·      O365 admin center (Exchange Online, Teams, SharePoint, licensing issues)

·      Windows OS performance and update issues

·      Active Directory, Group Policy, and user provisioning

·      Remote assistance with RDP tool (e.g SCCM, TeamViewer or AnyDesk)

·      Azure AD sync and authentication issues

·      Manage endpoint security, patching, and compliance checks.

·      Assist with remote deployment of software and system updates.

·      Document technical solutions and update knowledge base articles.

·      Collaborate with L3 engineers on infrastructure, network, and system issues.

·      Participate in system improvement and automation projects.

Requirements

·      Diploma/Degree in IT or equivalent, plus 3–5 years of technical support experience.

·      Hands-on experience with Microsoft 365 admin portal, AD, Azure AD, and Intune (preferred).

·      Good understanding of virtualization, networking basics (DNS/DHCP/VPN), and endpoint management.

·      Microsoft Certified (MCP, MCSA, or AZ-104) preferred.

·      Strong problem-solving and documentation skills.

·      Mandarin speaking skills is preferred but not compulsory.



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