Senior Executive, Customer Care

2 days ago

Klang, Selangor, Malaysia Swap Asia Full time

Key Responsibilities:


• Handle all inbound calls pertaining to claim submission, product queries and escalation.


• To execute all responsibilities with professionalism and exceed customer's expectation.


• Ability to follow instruction to ensure complete and execution of claims submission for all the processes.


• To conduct outbound calls with proper professionalism for customer survey or recovery calls.


• Be a team player and cooperate among colleagues.


• Ability to communicate well verbally and in writing using English and Bahasa Malaysia.


• Ability to resolve price plan issues or enquiries.


• Ability to have an analytical mindset to assist, identify and resolve customer's needs.


• Ability to handle high volume of inbound and outbound calls.


• The need to be working on shift rotation basis.

Requirements:


• A diploma or equivalent or higher in any fields .


• Must be willing to work on a shift rotation basis.


• Experience in call centre / customer service environment.


• To have excellent verbal and communication skill in Bahasa Malaysia and English plus ability to speak in Mandarin is be a definite added advantage.


• Ability to use Microsoft excel and Words.


• Ability to carried out responsibilities diligently.


• Ability to think quick on your feet to assist the customers.


• Having a desire to improve and exceed the goals set


• Experience related to telco will be an added advantage.


• Keen attention to details.


• Enjoy communicating with people and have a pleasant personality.


• Fresh graduates are encouraged to apply.

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