IT Support Specialist

2 weeks ago

Ipoh, Perak, Malaysia SL SOFTWARE SOLUTIONS SDN BHD Full time 40,000 - 60,000 per year

About SL Software Solutions Sdn Bhd

As a multi-award-winning leader in business software solutions, SL Software Solutions Sdn Bhd empowers businesses across retail, manufacturing, trading, hospitality, and more with cutting-edge technology. Recognized as the #1 AutoCount Dealer in Perak since 2017 and a national Top 10 Dealer since 2019, we're proud to hold the 2022 Golden Eagle Award for excellence. Join a team dedicated to driving client success through innovative accounting, POS, and payroll software solutions.

Why Join Us?

  • Industry Leader: Work with Malaysia's top-rated software solutions provider.  
  • Growth Opportunities: Continuous training and career development.  
  • Impactful Role: Be the backbone of seamless tech operations for diverse businesses.

Your Role & Responsibilities

As an IT Support Specialist, you'll ensure smooth software operations for clients and internal teams by:

  • Delivering technical support via phone, email, chat, and in-person for accounting, POS, and payroll software.  
  • Diagnosing and resolving software issues promptly to minimize downtime.  
  • Installing, configuring, and maintaining software across desktops, servers, and networks.  
  • Troubleshooting basic network connectivity and performance challenges.  
  • Collaborating on IT projects to enhance system efficiency and user experience.  
  • Documenting technical processes and training staff/clients on software best practices.

What We're Looking For

  • Education: High school/diploma required; diploma/degree in IT, Computer Science, or Accounting (a plus).  
  • Experience: 1+ years in IT support/help desk roles. Accounting software exposure (e.g., AutoCount) preferred but not mandatory.  
  • Technical Skills: Proficiency in hardware/software setup, remote desktop tools, and basic network troubleshooting.  
  • Soft Skills: Stellar problem-solving, clear communication, meticulous attention to detail, and teamwork.

Location: Ipoh or Taiping Branch (Office)

Ready to Elevate Your IT Career?

SL Software Solutions is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.

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