Careline Cum Admin Assistant
2 weeks ago
Job Title: Careline cum Admin Assistant
Company: Samsung Authorized Service Center (One Mobile Care Sdn. Bhd.)
Location: Lot T-242a, T-242b & 243, 3rd Floor, The Gardens Mall, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur
Employment Type: Full-Time, Permanent
Salary Range: RM2,400 – RM3,000 per month
Job Overview
We are seeking a responsible and customer-oriented Careline cum Admin Assistant to support daily operations at our Samsung Authorized Service Center in The Gardens Mall. This dual-role involves managing phone/online customer support and handling general administrative tasks. Ideal for individuals who are organized, tech-savvy, and enjoy working in a fast-paced environment.
Key Responsibilities
Careline Support
Attend to incoming calls and customer inquiries
Provide accurate information on services, warranty, repair processes, and appointments
Assist with basic troubleshooting or escalate to relevant departments
Administrative & Customer Support
Update and maintain service records and documents
Coordinate with technicians and other departments
Monitor spare part movement and inventory (if required)
Attend to walk-in customers and provide service updates
Maintain professionalism in all communications
Reporting
- Prepare daily reports and assist with internal coordination
Requirements
Minimum SPM qualification
Proficient in Bahasa Malaysia and English
Basic computer skills (Microsoft Office)
Good communication and interpersonal skills
Able to work on rotational shifts, weekends, and public holidays
Fresh graduates are encouraged to apply
Working Schedule
6 days/week
Morning Shift: 10:00 AM – 6:30 PM
Afternoon Shift: 1:30 PM – 10:00 PM
Compensation & Benefits
Basic Salary: RM2,400 – RM3,000
Commission Pay
Overtime Pay
Maternity Leave
Opportunities for Promotion
Professional Development
Job Types: Full-Time, Permanent, Fresh Graduate
Languages Preferred: Bahasa Malaysia, English
Work Mode: On-site (in person)
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