Tech Sales Support Analyst

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

Title: Tech Sales Support Analyst

Department: Sales Operations – RFP Group

Reporting Manager: VP, Sales & Offer Management

Location: Kuala Lumpur, Malaysia

Role Type: Hybrid, Full-time

Role Overview:

IPC is seeking a detail oriented, collaborative and motivated Analyst to join our Corporate – Information Security team to manage the full life cycle of the Customer Audit Security Questionnaire and Compliance process, in line with the ISO 27001 certification framework. In this role, you will unite operational knowledge, documentation management and audit compliance to create a persuasive and concise narrative that effectively details IPC's value proposition to each prospect.

Job Responsibilities:

• Perform detailed analysis of customer security questionnaires, customer Audit requirements and customer documentation requirements, develop clear response timelines and task lists
• Global Co-ordination and Management of documentation to include security questionnaire management response plans, customer kick-off meeting and audit response materials
• Participate in team alignment meetings and strategy discussions to understand the scope of work and compliance requirements with team members from across the company.
• Uphold overall quality, completeness, and accuracy of security questionnaire responses and audit compliance for highest likelihood of positive customer ratings.
• Continuously improve boilerplate collateral and presentation materials to encourage standardization where possible
• Creation and maintenance of required documentation to support security questionnaires and customer audit requirements.
• Management of Central Repository of Information

Job Requirements:

• Degree in Computer and Network Technology or Degree in Computer Science or Similar equivalent is desirable but not essential
• Exceptional writing, editing/formatting, organisation and time management skills
• Ability to work with multiple formats (Excel, word, pdf, client portals)
• Excellent people skills – able to work with teams of varying sizes with various levels of technical ability and authorisation levels, both internally and externally.
• Advanced Analytical skills with multi-tasking abilities.
• Able to manage multiple projects simultaneously.
• Prior experience in Audit processes and preparing outlines.
• Prior knowledge of the financial industry, network and communications is a plus

What's in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees. 

In addition to a collaborative, high-performing team environment, we're pleased to offer benefits including:

•    Health Insurance Plan 

•    Group Term Life Insurance Plan 

•    Flexible PTO plus Public Holidays  

•    Additional Time off for Charity Work and Volunteering  

•    Global Tuition Reimbursement  

•    Global Certification Bonus Program 

•    Access to our E-Learning Platform – IPC University & LinkedIn Learning 

•    Structured Onboarding Program and Peer Mentor Support 

•    Enhanced Parental Leave  

•    Global Wellness Program 

•    Employee Referral Program

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs. 

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment on  and  

IPC's Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today. 

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. 

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.