Branch Manager

Aglow Medical Group is a trusted and rapidly expanding corporation, that has transitioned into a network of 20 clinics within a remarkable 5 year span. As the company continues to evolve, it has expanded its reach to include a distinguished portfolio of four unique brands, each excelling in its specialized areas of healthcare and skincare. These brands include Aglow Clinic a leading aesthetic clinic chain; Dr. Aglow, specializing in professional medical skincare products; ACT Health Clinic, promoting wellness and regenerative medicine; and Aglow Hair, specializing in hair growth.

Offering a comprehensive range of medical-grade solutions for complete head-to-toe treatments, our services are designed to deliver gratifying results within an elegant and serene atmosphere. Our unwavering commitment to exceptional client service is characterized by a warm, effective, and genuine approach, ensuring that each client receives the utmost care and attention they deserve.

Overview

We are seeking a highly motivated and experienced Branch Manager to oversee operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and a proven track record in managing teams and achieving business objectives.

Job Responsibilities:

•⁠ ⁠Clinic Operations Oversight

Manage day-to-day operations of the clinic, ensuring a smooth, efficient workflow and adherence to company standards and SOPs.

•⁠ ⁠Sales Performance & Target Achievement

Drive personal and team sales performance by monitoring daily KPIs, implementing sales strategies and ensuring the achievement of branch revenue targets.

•⁠ ⁠Team Leadership & People Management

Lead, coach and support consultants, therapists and clinical colleagues to ensure high morale, productivity and a collaborative team culture.

•⁠ ⁠Client Experience & Service Quality

Ensure delivery of exceptional client service throughout the customer journey; resolve client concerns promptly and professionally.

•⁠ ⁠Staff Scheduling & Workflow Management

Coordinate staff rosters, appointment bookings and treatment schedules to maximize productivity and client satisfaction.

•⁠ ⁠Training & Performance Development

Support continuous team learning through on-the-job coaching, role plays, performance reviews and guidance on sales and service excellence.

•⁠ ⁠Marketing & Campaign Execution

Work closely with HQ to implement and localize marketing promotions, launches and seasonal campaigns within the clinic.

•⁠ ⁠Inventory & Stock Management

Monitor treatment and stock levels, ensuring FIFO and minimize wastage through effective inventory controls.

•⁠ ⁠Compliance & Hygiene Standards

Ensure the clinic complies with regulatory, health and safety standards, including hygiene protocols and documentation practices.

•⁠ ⁠Reporting & Communication

Submit timely reports on clinic performance, staff matters, and operational challenges to the Area Manager or HQ for alignment and support.

Key Requirements:

•⁠ ⁠Minimum 2 years of experience managing an aesthetic, beauty or wellness clinic.

•⁠ ⁠Strong leadership and people management skills with the ability to coach and motivate a team.

•⁠ ⁠Passionate about the aesthetics and beauty industry, with knowledge of current trends and treatments.

•⁠ ⁠Excellent clinet service mindset with a strong commitment to delivering a premium client experience.

•⁠ ⁠Proven ability to meet sales targets and drive team performance.

•⁠ ⁠Strong organizational and multitasking skills to manage daily operations effectively.

•⁠ ⁠Excellent communication and interpersonal abilities to handle both clients and team members professionally.

•⁠ ⁠Competent in using clinic management systems and basic sales or performance reporting tools.

•⁠ ⁠Flexible, proactive and solutions-oriented approach in a fast-paced environment.

•⁠ ⁠Candidates with Mandarin proficiency are preferred to effectively communicate with Mandarin-speaking clients.

Job Highlights

• Competitive salary and comprehensive benefits package offered.
• Join a prominent healthcare organization and be part of a leading team in the industry.
• Engage in a dynamic and collaborative work environment that values teamwork.
• Business partnership opportunities available for growth and success.
• Access to professional development and growth opportunities to enhance your career.