Customer Service

EXPORT Release booking to customer.Update booking in port system and container number if necessary.Follow up SI to Prepare draft BL, invoice billing, print BL, release BL to customer and K5submission.Follow up payment before release shipment/BL to customer.Communicate with customers on a daily basis and build-up relationship.Support the team and perform...

Handle inbound and outbound calls, emails, and chats from customers.Address customer inquiries, complaints, and issues promptly and effectively.Provide accurate information about products, services, and policies.Resolve customer complaints and issues by identifying the root cause and implementing solutions.Escalate complex or unresolved issues to...

Attend to client’s feedback; complaints and requirements with careCheck customer’s details and ascertain if the defect is within or after warranty periodPlan and schedule to carry out servicesAssign technician to carry out the services and ensure services is to be complete correctlyEnsure payment is collected (for any services after warranty period)  ...

Handle inbound and outbound calls, emails, and chats from customers.Address customer inquiries, complaints, and issues promptly and effectively.Provide accurate information about products, services, and policies.Resolve customer complaints and issues by identifying the root cause and implementing solutions.Escalate complex or unresolved issues to...

Attend to client's feedback; complaints and requirements with careCheck customer's details and ascertain if the defect is within or after warranty periodPlan and schedule to carry out servicesAssign technician to carry out the services and ensure services is to be complete correctlyEnsure payment is collected (for any services after warranty period) High...

Attend to client's feedback; complaints and requirements with careCheck customer's details and ascertain if the defect is within or after warranty periodPlan and schedule to carry out servicesAssign technician to carry out the services and ensure services is to be complete correctlyEnsure payment is collected (for any services after warranty period) High...

If you're resilient to challenges, results-driven, and profit-motivated, join our team committed to long-term success. Growth is in our DNAIf you're someone who thrives in the face of challenges, fueled by achieving results, and driven by the pursuit of profitability, then you're the talent we're seeking to join our dynamic team committed to long-term...

If you're resilient to challenges, results-driven, and profit-motivated, join our team committed to long-term success. Growth is in our DNAIf you're someone who thrives in the face of challenges, fueled by achieving results, and driven by the pursuit of profitability, then you're the talent we're seeking to join our dynamic team committed to long-term...

Work closely on customers' requests on delivery schedule and prepare shipping documents (Sales order,Delivery order,Invoice) for customersCoordinate with Production Department to manage and monitor customer order placements and sales order entries effectively to ensure timely fulfilment of all orders.To coordinate shipments/deliveries with...

Responsible for responding to customer inquiries, accepting complaints, collecting, sorting and analyzing customer complaints, and classifying and archiving them according to the company's requirements;Contact the company in a timely manner and follow up on the status of customer opinions in a timely mannerConduct a customer return visit in a timely manner...

Responsible for responding to customer inquiries, accepting complaints, collecting, sorting and analyzing customer complaints, and classifying and archiving them according to the company's requirements;Contact the company in a timely manner and follow up on the status of customer opinions in a timely mannerConduct a customer return visit in a timely manner...

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

Optimize customer service experience, create engaged customers and facilitate organic growth. - Take ownership of customers issues and follow problems through to resolution. - Establish a clear mission and initiate strategies focused towards that mission. - Set-up service procedures, policies and standards. - Keep accurate records and document customer...

**Key Responsibilities**: - Schedule service appointments for customers** **- Resolve customer complaints quickly and effectively** **- Follow up with customers to ensure satisfaction** **- Maintain a friendly and professional attitude** **- Respond promptly to customer inquiries** **- Build strong relationships with customers** **- Understand customer...

Responsible for responding to customer inquiries, accepting complaints, collecting, sorting and analyzing customer complaints, and classifying and archiving them according to the company's requirements;Contact the company in a timely manner and follow up on the status of customer opinions in a timely mannerConduct a customer return visit in a timely manner...

Respond to guest inquiries, concerns, and complaints promptly and professionally. - Provide information to guests about the resort, its amenities, and nearby attention. - Assist guests with making reservations for activities and events. - Serve as liaison between the customer and other departments, such as housekeeping and maintenance, to ensure that...

Responsible for providing customer service support via incoming calls for brand's customers and to manage escalations.Managing and monitoring social medial platformsReplying email within TAT timelineHandling day to day escalation from customers. Candidate must possess at least a SPM.Immediate Joiners are preferred.Required language(s): Cantonese + English1...

1. Promote excellent customer service and ensure satisfaction is delivered consistently. 2. Complete bookings with carriers and submission of shipping instructions with great accuracy 3. Build a strong relationship with customer in terms of high confidence level 4. Communicate and follow-up with customer on the status of their shipments or deliveries. 5....

**Responsibilities**: - Manage large amounts of incoming chat/message from customers. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationship and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle...

**Location**: - Taman Maluri - Taman Equine - Mid Valley - One Utama - Jalan Kapar - Metro Prima **Responsibilities**: - To Sell and cross-sell Personal Loan & Credit Card products - To create opportunities and strategy to develop new sales and consistently increase individual or team achievements. - Ensure high standard of customer service in line with...