Chinese(Mandarin and Cantonese)

Found in: beBee S MY - 1 month ago

Kuala Lumpur Sentral, Malaysia Concentrix Full time

Job Title:

Chinese(Mandarin and Cantonese) & English |Content Specialist

Job Description

The Sr. Advisor I, Blended Support interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position requires broad knowledge of client products and/or services to resolve non-standard or escalated customer issues.Essential Functions/Core Responsibilities 
  • Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
  • Answer questions independent of decision-support tools; including handling escalated calls from other customer service advisor
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (âKPIsâ)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding
  • Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
  • Maintain in-depth knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy

    

Candidate Profile 
  • High school diploma with one year of customer service experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Ability to learn; including strong problem solving skills
  • Dependable with proficient attention to detail
  • Strong organizational skills with the ability to juggle multiple tasks; adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
  • May mentor Entry, Intermediate or Senior level agents
  • Based on location and/or program, additional experience/skills may be required
  • Job requirements may vary by country and will not contravene any local laws  

Career Framework Role 

Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment).  Does not have any outstanding disciplinary, attendance or performance issues.  Analyzes process-related problems and suggest possible solutions.  Guides and trains junior team member and facilitates their work.  Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work.  Client feedback must be favorable for progression to this level.  Opportunity to progress here is dependent on business needs.  Call handling tasks may be required as business needs dictate.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

 

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

   

PHILIPPINES  

  • Minimum of two years of college education. No prior call center experience is required
  • Ability to think clearly and can explain simple issues effectively, both written and verbally

   

INDIA  

  • Ability to effectively communicate, both written and verbally
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Ability to learn including strong problem solving skills
  • Demonstrate strong probing and problem solving skills
  • Should be able to handle complex queries
  • Should be able to resolve customer queries independently

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

 

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

Chinese

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  • Translator (Mandarin/cantonese)

    1 day ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Designation: Translator Languages: Mandarin / Cantonese Location: Cyberjaya Working hours: Permanent night shift, 7 PM - 4 AM, 8 PM - 5 AM Working days: Monday to Sunday (5 working days, 2 off days) **Salary**: RM4,000 - RM5,500 (basic) + shift allowance (RM25/night)+ transportation allowance (RM500) **Requirements**: - SPM and above - Able to read,...

  • IT Customer Support

    1 day ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position**: IT Customer Support (Mandarin / Cantonese) Company Background: Global BPO Company Location: Kuala Lumpur Tenure: Permanent **Remuneration**: - RM4,100(Basic) - RM500 (KPI Allowance) **Contact details**: Shunta Takai / EPS Consultants Malaysia **Job Summary** As a GDC Agent, your main job is to provide top-notch customer support for the...

  • Executive, Customer Service(Mandarin/cantonese)

    7 days ago

    Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Full time

    **Responsibilities**: - Answer and resolve issues raised by customers timely. - Continuously identify opportunity to drive process improvements that can contribute to more positive impact on customers' experience. - Achieve high standard of customer service level at all times. - To be able to achieve team and individual Key Performance Indicators (KPI) and...

  • (Mandarin/ Cantonese+ English) Medical Interpreter

    6 days ago

    Kuala Lumpur, Malaysia HRnetGroup Full time

    Looking for Mandarin/Cantonese Interpreter for handling telephone or video calls on demand and rendering the meaning of conversations in the consecutive mode of interpretation between speakers of Mandarin/Cantonese and English. **Responsibilities** - Provide strict renditions of the messages including every detail of the conversation, and is prepared for...

  • Technical Support Cantonese

    18 hours ago

    Kuala Lumpur, Malaysia DSS Software Solutions Sdn Bhd Full time

    pertaining to PCs, Laptops, and related products and services. - The position will require you to support the Hong Kong and Taiwan contact center in spoken and written English, Mandarin, and Cantonese. - Operational hours are currently 9am to 6pm Mondays to Fridays however, working towards 24/7 in the future. Skill Requirements: - Minimum SPM with good...

  • Customer Service Executive

    1 week ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese Customer Service Agent Mandarin or Cantonese Voice Support Fluent both Cantonese and English - Qualification: Completed with SPM,...

  • Admin and Account Assistant

    3 weeks ago

    Kuala Lumpur, Malaysia Unicorn Creative Sdn Bhd Full time

    **Responsibilities**: - Follow up with clients, maintain good relationship with clients - Perform data entry and update the database system - Preparing invoice, quotation and etc **Requirement**: - Excellent communication skills; - Familiar with computer literacy including Word, Excel, Google Drive and English/Chinese Word Processing ; - Fluent in...

  • Customer Service Consultant

    4 days ago

    Kuala Lumpur, Malaysia LTS Search Full time

    Position: Customer Service Consultant (Mandarin & Cantonese Speaker) - WFH Working Schedule: 8AM - 5PM/9AM - 6PM/10AM - 7PM, 5 days a week (Mon-Sun) Location: Office located in KL, will work from office for the first 3-4 months, subsequently WFH. Interview: Assessment + 1 round of interview **Salary**: Total package RM 4500 + sign on bonus RM...

  • Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Scope**: - Assist and resolve customers' inquiries with their e-hailing services, payment issues, e-hailing orders, e-hailing Apps, etc. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA **Requirements**: - Good English, Mandarin & Cantonese...

  • Customer Support Translator

    Found in: Talent MY C2 - 2 weeks ago

    Kuala Lumpur Metropolitan Area, Malaysia Abhidi Solution Full time

    Abhidi Solution is IT Staffing consulting firm and we have our global client based in Malaysia and hiring for Customer Support Translator job. The RoleYou will be responsible for : A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or...

  • Business Analyst

    3 days ago

    Kuala Lumpur, Malaysia Openwave Computing Malaysia Sdn Bhd Full time

    Dear Applicant, Greetings from Open Wave Computing !! Currently we are looking for **Business Analyst** Designation - Business Analyst Location -Kuala Lumpur ,Malaysia **Job Description**: âš« Join workshop with users to walkthrough as-is image and workout to-be proposal âš« Assessing, analyzing user requirements and establishing system...

  • Customer Support Translator

    Found in: Talent MY C2 - 2 weeks ago

    Kuala Lumpur Metropolitan Area, Malaysia Snaphunt Full time

    The OfferWork within a company with a solid track record of successFlexible working optionsWork alongside & learn from best in class talentThe JobYou will be responsible for : A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or...

  • Mandarin or Cantonese Customer Service Specialist

    Found in: beBee jobs MY - 1 week ago

    Jalan Medini Sentral Iskandar Puteri Johor Malaysia Aegis BPO Malaysia Sdn Bhd Full time

    Use Mandarin, English or Cantonese as the medium of communication, assist in answering or replying to customers, and provide customers with standard services.Provide customers with accurate consultation.Help customers answer questions, coordinate and get closer to customers. As a customer service specialist, you will respond to and accept customers'...

  • HR Manager

    5 days ago

    Kuala Lumpur, Malaysia GOIP 365 BIZ SDN BHD Full time

    **Job Brief** The HR Manager mainly responsible including overseeing the recruitment process, designing company policies and setting objectives for the HR team. You will also help shape our employer brand strategy. To be successful in this role, you should be familiar with HR technology, including payroll systems and Applicant Tracking Systems. Ultimately,...

  • Wfh Language Translator

    5 days ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Highlight** - No working experienced required / Fresh graduates are welcomed to apply! - Full Training Provided - Attractive Salary - Amazing opportunity to gain international exposure. **Responsibilities**: - Provide translations of messages including detailing every component of the conversation. **Requirements**: - _**Fluent in English and...

  • Hiring Traditional Mandarin +cantonese+english

    17 hours ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Sales Trainer **Timings**:Flexible (Contract To Hire) **Industry**:BPO / ITES **Work Mode**:Work from office **Functional Area**:Sales / Business Development / Client Servicing Key Skills: Business to Business (B2B) - Job Title: Traditional Mandarin + Cantonese + English (Sales) Minimum requirements: Min 1 year of B2B...

  • (Mandarin/cantonese) Customer Service Executive

    1 day ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Location: Klang Valley (Nearby LRT station)** **JOB SCOPE**: - Assist and resolve customers' inquiries with their e-hailing services, payment issues, e-hailing orders, e-hailing Apps, etc. **REQUIREMENTS**: - Good English & Mandarin communication skills (spoken & written) - SPM leavers and Fresh Graduates -Full Training Provided **SALARY...

  • Mandarin or Cantonese Customer Service Specialist

    Found in: beBee S MY - 2 weeks ago

    Jalan Medini Sentral 5 7 Iskandar Puteri Johor Malaysia 79250 Aegis BPO Malaysia Sdn Bhd Full time

     Use Mandarin, English or Cantonese as the medium of communication, assist in answering or replying to customers, and provide customers with standard services.Provide customers with accurate consultation.Help customers answer questions, coordinate and get closer to customers.  As a customer service specialist, you will respond to and accept...

  • Medical Interpreter

    3 days ago

    Kuala Lumpur, Malaysia Al-Futtaim Full time

    **Responsibilities** - Provide strict renditions of the messages including every detail of the conversation and is prepared for challenging calls at any time - Employ good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice, as well as polite forms of expressions - Able to explain certain cultural...

  • Call Centre Agent

    4 days ago

    Kuala Lumpur, Malaysia International Hotel Sdn Bhd Full time

    **Customer Service** **Location**: Menara Public Bank 2, Jalan Raja Chulan **Working Days **:5 days working, 2 day off (24h rotational shift) **Nature of business**: Established global e-commerce platform **Salary Range**: RM2400 + RM800 (language allowance) + RM20/night (night shift allowance + KPI allowance (no fix amount) + attendance allowance (no...