Guest services assistant

4 weeks ago


Selangor, Malaysia Airasia Full time

Job Description The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations. Responsibilities: Documentation Checking: passport checking (International) and matching (Domestic), reservation checking from the system and issuing boarding pass. Tagging luggage and carry on inspection, referred to Teams & Conditions. Boarding guests to the aircraft. Deplaning guests from the aircraft. Providing assistance to guests if any special need: wheelchair, NTL, etc. Handling documents: GD, crew sign, collecting departure and arrival immigration card. Asking 7 mandatory security questions to all passengers that check-in their luggage. Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted. Qualifications: Bachelor's Degree in any field with customer service or ground service experience Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment Proficient in oral and written English and Thai or local language where staff is located Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous Able to work on shift with flexible hours If you wish to review how we handle and protect your personal data, please review our Privacy Notice for Candidates. By clicking "Apply Now " you agree to our Privacy Notice for Candidates. We are all different - one talent to another - that is how we rely on our differences. At Air Asia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.



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