Accommodation Services Specialist – Turkish speaker

Found in: Talent MY C2 - 2 weeks ago


Kuala Lumpur, Malaysia Agoda Full time

The Opportunity:

 

The Accommodation Services Specialist is the entry level role for the Accommodation Services division. An Accommodation Services Specialist is responsible for providing Support for all our accommodation partners (e.g. hotels, apartments, hostels, etc.) Accommodation Services Specialists will work under the supervision of Accommodation Services Manager.

In this Role, you’ll get to:

Answer partner inquiries and questions via emails and phone calls Meet & drive KPIs set by the business Handle investigations-, finance related issues, rate calculation Handle partner complaints Provide assistance to Market Managers with solving partner inquiries and other related tasks Propose effective solutions to procedure changes 

What you’ll need to succeed: 

We are looking for individuals that have an excellent command of spoken and written in English and Turkish. Excellent written and verbal communication skills along with ability to convince Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused. Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business. Able to work on public holidays and weekends. Ability to work in both a team environment and independently Demonstrate high degree of integrity and confidentiality.

It’s great if you have: 

Bachelor Degree or equivalent qualification. At least one year experience in a customer service field is an advantage (front desk, hotel management or contact center). Fresh graduates are also welcomed to apply.
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