IT Helpdesk Support Specialist

1 week ago


Bayan Lepas, Malaysia FIBS Logistics Full time

Job Functions:

  • Providing prompt and efficient remote L1/L2 helpdesk responses to assist company users' queries made through IT helpdesk system.
  • Carry out remote troubleshooting, diagnosis, and configuration changes for systems, networks, and software.
  • Able to recognise problems, assign incidents, and escalate situations that need immediate attention.
  • Update and monitor IT infrastructure and software, installations, relocations, revisions, and site preparation work across offices. Responsible for asset and inventory management.

Management of service requests:
hardware requests, user setups, moves, additions, and modifications.

  • Ensure case data and case comments are accurate and complete at all times.
  • In-charge of onboarding/offboarding of all IT systems and End User Computing services
  • Utilize Remote and Diagnostics tools as needed to assist users in basic troubleshooting.
  • Troubleshooting and relating resolution procedures to non-technical end
- users,

  • Analytical, articulate, results-oriented and can provide excellent follow-up.
  • Perform timely workstation hardware and software upgrades as required.
  • Provide user training as and when required
  • Ad hoc tasks and project management as determined by Regional IT Manager

Job Requirements:

  • Graduate of Information Technology and/or other related courses/diploma/ degree.
  • Prior L1 remote support expertise, including software deployment, diagnosis, and troubleshooting, would be valued as a distinct advantage.
  • Good knowledge of Microsoft solutions e.g., Microsoft 365, package, MS windows client, OneDrive, SharePoint.
  • Good understanding of computer systems, networking, and other tech products e.g., LAN & Wi-Fi solutions, firewall, backup, antivirus server and storage
  • Possesses understanding and technical ability for Computers, Hardware, and Software Troubleshooting
  • Exhibit a strong capacity for information gathering, analysis, and problem-solving.
  • Customer service oriented and good team player
  • Excellent interpersonal, communication, organisational, and professional interfacing abilities with a variety of users and personnel within the company
  • Strong time management abilities, including the capacity to prioritise tasks, multitask, and work well in a team atmosphere that is fluid, dynamic and fast-paced.
  • Strong written and verbal English communication skills.

Salary:
RM2, RM4,000.00 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Monday to Friday
  • Rotational shift


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