Customer Service Associate

2 weeks ago


Johor Bahru, Johor, Malaysia Lemonfridge Studio Sdn Bhd Full time

Customer Service
Company Description
Lemonfridge Studio Sdn Bhd (JB) is an expansion from Lemonfridge Studio Pte Ltd, in Singapore.

Job Summary:

Role Description

  • Assist clients in scheduling consultations with designers and ensure a smooth and efficient process throughout the design project.
  • Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives within established guidelines.
  • Collaborate closely with interior designers to relay client requirements, project specifications, and design preferences accurately.
  • Maintain a high level of product or service knowledge to effectively assist customers and address inquiries.
  • Manage client expectations and provide regular updates on project progress, ensuring a high level of satisfaction throughout the design process.
  • Escalate complex issues to the appropriate department or supervisor for resolution.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with other team members to ensure a seamless customer experience.
  • Strive to meet or exceed customer satisfaction and service level goals.

Qualifications:

  • 1+ years of experience as a customer service role
  • Excellent communication and customer service skills
  • Proficiency in written and spoken English & Mandarin (to liaise with mandarinspeaking clients).
  • Strong multitasking skills and able to work in a fastpaced environment.
  • Possesses strong interpersonal, communication, verbal, and written skills.
  • Resistant to stress and capable of working under pressure.
  • Able to start work immediately will be preferred.
Commencement

  • Immediately (Advantageous)
We look forward to having you with us.

Salary:
RM2, RM3,000.00 per month

Schedule:

  • Monday to Friday

Education:

  • STM/STPM (preferred)

Experience:

  • Customer service: 1 year (preferred)


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