Team Leader
2 weeks ago
What you can expect from them:
- Our location is nearby shopping malls and housing area
- Fun and exciting staff activities every month
- There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.
- To ensure desired customer delight by providing satisfactory response to
- Manage Customer Interactions through Inbound & out bound voice contact
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for achievement of objective.
- Contribute inputs towards sales & marketing plans.
- To interface with respective work centre for resolution of complaints.
- Manage resolution of billing queries /Issues.
- To track & ensure closure of complaints.
- To effectively manage Contact Centre operations for constant performance achievements.
- Identify relevant training needs of agents & ensure effective implementation.
- Effectively manage shift operations.
- Interface with IT/HR/ Training/Quality.
- Collate data & generate MIS report.
Job Requirements
ATTITUDE
- Positive
- Customercentric
- Fast paced and prompt
- Achievement oriented
- Energetic and Enthusiastic
- Dressing appropriately
SKILLS
- Spoken Communication skills
- English Language skills
- Proficient in MS Office & Computer skills
- Probing skills
- Analytical skills
- Influencing skills
- Interpersonal skills
- Leadership qualities
- Problem Solving skills
- Counselling skills
KNOWLEDGE
- Qualification: Graduate
- Experience: 35 Years experience. The incumbent should have experience in the
Salary:
Up to RM12,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
-
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