Team Leader

2 weeks ago


Ara Damansara, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time
Come and join our client's team now

What you can expect from them:

  • Our location is nearby shopping malls and housing area
  • Fun and exciting staff activities every month
  • There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.
  • To ensure desired customer delight by providing satisfactory response to
customer interaction.

  • Manage Customer Interactions through Inbound & out bound voice contact
through his/her team for the various services.

  • Evolve more effective work process for improving customer interactions.
  • Constantly monitor & review performance metrics for achievement of objective.
  • Contribute inputs towards sales & marketing plans.
  • To interface with respective work centre for resolution of complaints.
  • Manage resolution of billing queries /Issues.
  • To track & ensure closure of complaints.
  • To effectively manage Contact Centre operations for constant performance achievements.
  • Identify relevant training needs of agents & ensure effective implementation.
  • Effectively manage shift operations.
  • Interface with IT/HR/ Training/Quality.
  • Collate data & generate MIS report.

Job Requirements

ATTITUDE

  • Positive
  • Customercentric
  • Fast paced and prompt
  • Achievement oriented
  • Energetic and Enthusiastic
  • Dressing appropriately

SKILLS

  • Spoken Communication skills
  • English Language skills
  • Proficient in MS Office & Computer skills
  • Probing skills
  • Analytical skills
  • Influencing skills
  • Interpersonal skills
  • Leadership qualities
  • Problem Solving skills
  • Counselling skills

KNOWLEDGE

  • Qualification: Graduate
  • Experience: 35 Years experience. The incumbent should have experience in the
field of customer service (call centre exposure must)

Salary:
Up to RM12,000.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

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