Executive, Community

2 weeks ago


KL Eco City, Malaysia Signature Market Full time
Nurture Signature Market customer to fans.

  • Engage with customers on social media / offline club.
  • Interact, listen and observe customer behavior, daily needs and identify buying habits and situation.
  • To act as the bridge between a brand and the community it is aiming to create (i.e. a loyal audience or group of core consumers connected by a similar interest).
  • Able to empathize with the customer and know how to respond in a manner that reflects the brand's values and identity.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Manage workshops including Emcee, support as backend in workshop, increase attendance rate of participants, follow up with participants etc.
  • Copywriting, create an analysis report and process flow to capture data.

; Requirements:

  • Requires organisational skill and the ability to manage a fastpaced workload.
  • Organize workshop (online and offline) for Signature Market customers including Weekends, holidays and after working hour.
  • Plan and execute online gamification activities to promote Signature Market values.
  • Plan and execute offline engagement events.
  • Do data analysis to understand customers buying behaviour.
  • PR major / psychology major will be an added advantage.
  • Preferably some experience in people management.
  • Excellent written and verbal communication skills. Fluent in English, Bahasa Malaysia, Mandarin.
  • High emotional intelligence and strong people skills.
  • Possess a positive mindset and able to work in a fast moving work environment.
  • Independent, highly driven, Resultdriven and selfmotivated.
  • Good time management and Stress management.
  • Resourceful, meet deadlines, ability to work independently and good teamplayer.
  • Willing to standby all the time for ad hoc task.

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