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Customer Service Kl

3 months ago


Kuala Lumpur, Kuala Lumpur, Malaysia 1Millennium International Sdn Bhd Full time

Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.


  • To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
  • Responsible to ensure customer's satisfaction in form of courteous and prompt service and update customers with accurate information.
  • Ensure diligent follow up and fulfill promises made to customers.
  • Establish and maintain good relationships with customers, build better customer experience
  • Adhere strictly to the contact center standards operating procedures and guidelines.
  • Any other tasks as assigned by Supervisor.

Job Type:
Contract

Contract length: 12 months

Salary:
RM1, RM1,800.00 per month

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)