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Front Desk
2 weeks ago
Title :
Front Dest/Guest Service
Location :
Bangsar
Working Hours & day : 6 days - rotational shift 24 hours ( 7 working hours/day)
Salary :
Basic:
- RM2300-RM2500 + attendance allowance +food allowance
Nature of Business :
Established international services apartment
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.
Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors
Requirement:
- Min Diploma or higher.
Salary:
RM2, RM2,500.00 per month
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