Assistant Manager, Personal Banking Proposition

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

  • Job description

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets.

Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.

Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.

We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.


We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of
Assistant Manager Personal Banking Proposition working together with colleagues to define, manage and achieve divisional business targets.

The purpose of this role is to plan and drive the Emerging Affluent and Personal Banking customer propositions across Malaysia Wealth and Personal Banking:

  • Assist in planning the overall management of Personal Banking for Malaysia, focusing on Emerging Affluent and Mass Banking customers.
  • Rolling out new products and service propositions and ensuring a consistent standard of service delivery for Personal Banking customers.
  • Required to work closely with the relevant stakeholders to ensure that Personal Banking customers' experience is at its highest quality at all times. This is to be carried through via effective communication and delivery of the product proposition as per the business directive and local priorities set by Head of Customer and Marketing.

Principal Accountabilities:

  • Implement proposition business policies and strategies to contribute to the customer segments growth and profitability by working closely and supporting Customer Proposition Manager
  • Ensure consistency in the Personal Banking, including Emerging Affluent proposition branding and delivery.
  • To determine the need and monitor our competitive position within assigned customer segments focusing on Personal Banking through market research, data warehouse analysis and feedback from other business units and line managers.
  • Analyse information gathered to develop strategies that increase the customer base and our share of wallet, improve retention and grow market share.
  • To ensure all customer solutions and offers are proposition led based on customer needs leveraging all available products offerings across wealth, assets and deposits, our international credentials and capabilities, coupled with a level of service superior to both local and global competitors.
  • Key measurement metrices will be responsible in growing customer numbers, manage attrition and dormancy through effective lifecycle management to ensure effective client engagement and customer growth expectations are met. Increase customer engagement and retention through customer loyalty programme and primary banking strategy.
  • Interfacing with all relevant departments / ASP / GHQ to accord support relating to the proposition, product features and policies.
  • Work with and support relevant stakeholder to generate customer insights and proposition enhancement relevant to drive customer growth and to ensure that the customers' global / local Personal Banking global imagery and service standards are implemented within the service delivery standards and consistent quality at every customer touch point.
  • To foster a culture of customer journey design and adoption in the development of customer solutions and product offerings aligned to customer needs with key focus on digitisation.
  • Build longterm relationships with all stakeholders and strategically influence and leverage the matrix organisation to achieve business results.
  • Ensure training of and regular communications to relevant stakeholders.
  • Provide the Subject Matter expertise across all aspects of area and responsibility specifically in Personal Banking business.
  • Ensure awareness of compliance / audit requirements and implementation of Group Compliance policies.
  • Maintain awareness of operational risk including its identification, assessment, mitigation and control.
  • Adhere to all compliance requirements by ensuring full compliance to internal requirements as per FIM/BIM and external regulations/policies issued by Bank
Requirements

  • At least 35 years of product ma

  • Assistant Manager, International Propositions

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers...

  • Assistant Employee Banking Solution Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers...

  • Spclst, Corp Proposition

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday Friday Business Area Asset Management Location Malaysia Kuala Lumpur DescriptionPrimary Objective: Serving trustees corporate customers by developing and providing best in class products and services Managing end to end corporate customer journey Focused on relationship building with corporate customers Optimise existing...

  • Customer Propositions Marketing, Principal

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Group Ltd Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And as part of our marketing,...

  • Customer Propositions Marketing, Principal

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Group Ltd Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And as part of our marketing,...

  • Assistant Sales Manager, Pf

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday Friday Business Area Community Banking Location Malaysia Kuala Lumpur DescriptionPrimary Objective: Solicit and promote sales of Personal Financing (PF) product to achieve business KPIs Deliver superior customer experience. Assist Sales Manager in guiding Sales Consultant on credit related matter Assist Sales Manager in...

  • Customer Propositions Marketing, Principal

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And as part of our marketing,...

  • Relationship Manager, Corporate Banking

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sumitomo Mitsui Banking Corporation Full time

    Sumitomo Mitsui Banking Corporation Kuala Lumpur, MalaysiaPosted 1 hour ago In-Office Permanent CompetitiveJob Specifications: Managing Japanese corporates portfolio (borrowing or nonborrowing customers). To perform credit analysis, review of legal documents, KYC review and preparation of internal memo for approval. To liaise with internal stakeholders for...

  • Relationship Manager, Corporate Banking

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sumitomo Mitsui Banking Corporation Full time

    Sumitomo Mitsui Banking Corporation Kuala Lumpur, MalaysiaPosted 1 hour ago In-Office Permanent Competitive 1.To promote SMBC's business in Malaysia and to enhance profitability and market presence of SMBC. 2.To promote new products, Loan, Deposit, FX, Derivatives, ebanking business to Japanese and Korean clients. 3. To establish marketing strategy /...

  • Wealth and Personal Banking Business Finance Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionSome careers grow faster than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.Global Finance is integral to HSBC's purpose and strategy. Our global team of finance professionals' partner with the business to provide trusted insights and forward looking analysis; accuracy;...

  • Sl, Retail Proposition

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday Friday Business Area Asset Management Location Malaysia Kuala Lumpur DescriptionPrimary Objective: Serving trustees retail customers by developing and providing best in class products and services. Management of agents and business partners to ensure high quality standards and enhanced Execute the tribe strategy and balance...

  • Snr Spclst, Tb Sme

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday Friday Business Area Location Malaysia Kuala Lumpur DescriptionPrimary Objective: Responsible to grow market share and transaction banking business of assigned portfolio (existing and new). Accountable for enhanced usage and promote crossselling of TB products & services with assigned portfolio. To execute and drive GTB...

  • Sales Manager, Pf

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday Friday Business Area Community Banking Location Malaysia Kuala Lumpur DescriptionPrimary Objective: Lead a team Assistant Sales Manager and Sales Consultant towards achievement of Personal Financing (PF) target. Provide leadership and amanagement to Assistant Sales Manager and Sales ConsultantsKey Responsibilities:Strategy &...

  • Personal Banker Wealth

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday Friday Business Area Community Banking Location Malaysia Kuala Lumpur DescriptionPrimary Objective:Support the achievement of the branch sales targets as defined by the BankKey Responsibilities:Ensure that the sales and quality targets are met through the planning of sales initiativesEnsure detailed understanding of RHB...

  • Snr Personal Banker

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday Friday Business Area Community Banking Location Malaysia Kuala Lumpur DescriptionPrimary Objective:Support the achievement of the branch sales targets as defined by the BankKey Responsibilities:Ensure that the sales and quality targets are met through the planning of sales initiativesEnsure detailed understanding of RHB...

  • Personal Financing, Retail Assets Division

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 6303- Job Description:- Business Execution & Portfolio Asset Growth To focus on the execution of Personal Financing strategy, business plans and to achieve the target growths of Personal Financing Asset portfolio. To implement strategies and business plans to attract and increase Personal Financing take up rate To assist in reviewing and developing...

  • Manager, Risk Management

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usThis role requires a seasoned banking professional to be at the heart of the Bank's products and value propositions ideation and evaluation processes. This function plays a pivotal role in managing and overseeing the Bank's undertaking in upholding its brand promise of 'Build Around...

  • Manager, Personal Loans

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and...

  • Ib Compliance Assistant Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday Friday Business Area Compliance Location Malaysia Kuala Lumpur DescriptionPrimary Objective: Facilitate and assist the Team Lead of Capital Market Review & Advisory ("CMRA"), Group IB Compliance to manage compliance requirements for RHB Investment Bank's ("RHBIB") capital markets activities and operations.Key...

  • Credit Analyst, Corporate Banking

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sumitomo Mitsui Banking Corporation Full time

    Sumitomo Mitsui Banking Corporation Kuala Lumpur, MalaysiaPosted 12 minutes ago In-Office Permanent CompetitiveJob Specifications: To conduct Know-YourCustomer (KYC) screening for NewtoBank and existing customers. To support Relationship Manager (RM) in overall daytoday adhoc operation. To communicate and establish relationship with clients from time to...