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Officer Inflight Operation Coordinator
2 weeks ago
The role includes supervising aircraft handling for Inflight Services, ensuring meal alignment with Meal Orders, managing service issues with the caterer, and maintaining quality and standards in compliance with policies and regulations.
The In-flight Operation Coordinator (IFOC) is responsible for monitoring the caterers' activities to ensure precise timing, adherence to on-time delivery, and compliance with Menu Specifications, Food Safety, and Ramp Safety.
Additionally, they are tasked with verifying Catering Delivery Slips against the Final Meal Ordering or Reservation System.Duties and responsibilities
- Operation: Supervise the caterers aircraft handling, ensure meals match Meal Order from IFOCC, manage service matters with the caterer, while maintaining quality and following policies and regulations.
- Policy Adherence: Work closely with the other department to comply and conform to statutory and regulatory requirements imposed on the industry; Food Safety Standard (HACCP), HALAL, Occupational Safety and Health Act (OSHA), Civil Aviation Authority Malaysia (CAAM) Malaysia Airport (MAHB) and SKS Airways rules and regulations.
- Risk Management: Communicate with IFOCC and coordinate in case of emergencies or accidents on the apron.
- Quality Control: To work closely with Quality Assurance Executive and act as Quality Control Personnel and do audit for In-Flight Service department to ensure caterer meets organizational standards.
- Reports and Documentations: To provide, check, analyze, compile and verify In-Flight Daily Summary Report I.e. Catering Delays, Catering Delivery Slip, and Flight Discrepancies.
- Stakeholder Communication: To work closely and communicate with IFOCC, Food QA, Flight operation, Ground operation, Engineering and related department to ensure smooth operational processes.
Experience/ Skill
- Experience in managing service issues with caterers.
- Experience in maintaining quality and standards in compliance with policies and regulations.
- Experience in monitoring caterers' activities to ensure precise timing and adherence to delivery schedules.
- Experience in verifying Catering Delivery Slips against meal orders or reservation systems.
- Strong time management abilities.
- Analytical and problemsolving skills with attention to detail.
- Knowledge of Menu Specifications, Food Safety, and Ramp Safety.
- Ability to coordinate aircraft movements with relevant departments.
- Ability to update Inflight Services team on station and special meal requests.
Education & Criteria
- Diploma in F&B / Logistics / Aviation Management or any equivalent background.
Salary:
RM2, RM3,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Expected Start Date: 06/06/2024
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