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Officer Inflight Operation Control Centre
2 weeks ago
The Officer Inflight Operation Control Centre is responsible for managing the airline catering system, ensuring accurate meal requests from the reservation system, and delivering them promptly to designated aircraft and bays according to Caterer business unit processes. The role also involves overseeing activities in the In-Flight Services Operation Control Centre, managing precise meal orders, and handling various In-Flight Service matters while maintaining high quality and compliance with company policies and regulations. Additionally, the position requires coordinating aircraft movements with relevant departments, updating the In-flight Services team on station and special meal requests, and verifying Catering Delivery Slips from the caterer.
Duties and responsibilities
- Operation: Attend and ensure In-Flight Operation Control Centre activities are running effectively and efficiently and meet Ontime delivery.
- Ordering: Monitor, tracking, and submit Daily Meal Orders list from reservation system to caterer.
- Policy Adherence: Work closely with the other department to comply and conform to statutory and regulatory requirements imposed on the industry; Food Safety Standard (HACCP), HALAL, Occupational Safety and Health Act (OSHA), Civil Aviation Authority Malaysia (CAAM), Malaysia Airport (MAHB) and SKS Airways rules and regulations.
- Risk Management: To plan, organize and coordinate in the event of emergency or accident incurred at the apron.
- System: To act as system administrator for Airline Catering System and ensuring accurate meal ordering and meets organizational standards.
- Reports and Documentations: To provide, check, analyze and compile In-Flight Daily Summary Report i.e. Catering Delays, Catering Delivery Slip, and Flight Discrepancies.
- Stakeholder Communication: To work closely and communicate with internal departments Flight operation, Ground operation, Engineering and related department to ensure smooth operational processes.
Experience/ Skill
- Strong time management abilities.
- Analytical and problemsolving abilities with attention to details.
- Proficiency in computer literacy.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking capabilities.
Education & Criteria
- Minimum Diploma in F&B, Logistics, Aviation Management or any equivalent background.
Pay:
RM2, RM2,999.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Fixed shift
Supplemental pay types:
- Overtime pay
Expected Start Date: 06/06/2024
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