Current jobs related to Customer Experience Assistant Manager - Mutiara Damansara - Carsome Sdn Bhd

  • Customer Experience Assistant Manager

    3 months ago

    Mutiara Damansara, Malaysia Carsome Sdn Bhd Full time

    **About You** As the Customer Experience Assistant Manager - Retail, ASC, Ecosystem you will play a pivotal role in enhancing our customer journey across various touchpoints (All verticals). You will be responsible for managing projects aimed at improving customer experience ecosystems, ensuring seamless interactions and delivering value to our...

  • Assistant Manager, HR

    3 months ago

    Mutiara Damansara, Malaysia Sinergia Talents Sdn Bhd Full time

    **Compensation Management**: - Assist in developing and maintaining the company's compensation structure. - Conduct market research and analysis to benchmark salaries and benefits. - Participate in the annual salary review process and merit increase planning. - Assist in the administration of incentive and bonus programs. - Ensure compliance with federal,...

  • Customer Engagement Specialist

    4 months ago

    Mutiara Damansara, Malaysia Cycle & Carriage Bintang Berhad Full time

    **Responsibilities**: - Meet and greet customers - Assigning customers to available executives - Attending to telephone calls & inquiries - Monitor selected activities e.g test drive and demo car movement - Updating database - Preparation of reports and related documents - Assist in CSI and CRM activities - Assist in administrative duties **Job...

  • Assistant Manager, Media Bill and Pay

    4 months ago

    Mutiara Damansara, Malaysia SINERGIA TALENTS SDN BHD Full time

    **Job description** **Purpose of the role**: To provide leadership and management of the Media Billing & Payable Team, responsible for recruitment, training & motivation and development needs of the team. This position is responsible in assisting the Media Billing & Payable Manager in leading and planning the finance operations for the Media Billing &...

  • Assistant Manager, Media Bill and Pay

    3 months ago

    Mutiara Damansara, Malaysia Sinergia Talents Sdn Bhd Full time

    **Purpose of the role**: To provide leadership and management of the Media Billing & Payable Team, responsible for recruitment, training & motivation and development needs of the team. This position is responsible in assisting the Media Billing & Payable Manager in leading and planning the finance operations for the Media Billing & Payable function. The...

  • Manager, OTC

    3 months ago

    Mutiara Damansara, Malaysia Sinergia Talents Sdn Bhd Full time

    **Purpose of the role**: **Account Receivable Billing and Receipting**: - Ensuring quality in terms of accuracy and completeness on billing and receipting transactions processed. - Ensuring billing and receipting transactions are processed within agreed timelines in accordance with SLAs. - Oversee month end OTC process to ensure timely completion of closing...

  • Manager, OTC

    4 months ago

    Mutiara Damansara, Malaysia SINERGIA TALENTS SDN BHD Full time

    **Job description** **Purpose of the role**: **Account Receivable Billing and Receipting**: - Ensuring quality in terms of accuracy and completeness on billing and receipting transactions processed. - Ensuring billing and receipting transactions are processed within agreed timelines in accordance with SLAs. - Oversee month end OTC process to ensure timely...

  • Assistant Manager, HR

    3 months ago

    Mutiara Damansara, Malaysia Sinergia Talents Sdn Bhd Full time

    **Overview**: **Responsibilities**: **Recruitment**: - Collaborate with hiring managers to understand staffing needs and create job descriptions. **Learning & Development (L&D) Training**: - Assist in designing and implementing training programs to enhance employees' skills and knowledge. - Coordinate training sessions, workshops, and seminars, ensuring...

  • Assistant Project Manager

    3 months ago

    Mutiara Damansara, Malaysia Sim Leisure Group Ltd Full time

    **Job Scope**: - Assist the Project Manager to prepare and execute the timescales, costs, and resources required to deliver a project. - Monitor and meet construction budget by monitoring project expenditures. - Managing the company's supply portfolio ensuring transparency of spending. - Managing multiple projects concurrently. - Inspecting construction...

  • Assistant Manager, HR

    4 months ago

    Mutiara Damansara, Malaysia SINERGIA TALENTS SDN BHD Full time

    **Job description** **Overview**: **Responsibilities**: **Recruitment**: - Collaborate with hiring managers to understand staffing needs and create job descriptions. **Learning & Development (L&D) Training**: - Assist in designing and implementing training programs to enhance employees' skills and knowledge. - Coordinate training sessions, workshops, and...

  • Customer Service Representative

    4 months ago

    Mutiara Damansara, Malaysia Apex Equity Holdings Berhad Full time

    **Responsibilities**: **Handling Enquiries & Feedback** - Handle incoming calls and customer service inquiries for both walk in and call-in clients. - Responding promptly to client inquiries and assessing customer needs to achieve satisfaction. **Web Support and Mobile Apps Support** - Monitor website performance and ensure the websites are always running...

  • Customer Service Executive

    4 months ago

    Mutiara Damansara, Malaysia My E.G. Services Berhad Full time

    to assist our customers with technical problems when using our products and services. Resolving customer queries, recommending solutions and guiding product users through features and functionalities, also be familiar with help desk software and Microsoft Excel reporting tools. **Responsibilities**: - Identify customer needs and help customers with...

  • Customer Service Executive

    3 months ago

    Mutiara Damansara, Malaysia My E.G. Services Berhad Full time

    to assist our customers with technical problems when using our products and services. Resolving customer queries, recommending solutions and guiding product users through features and functionalities, also be familiar with help desk software and Microsoft Excel reporting tools. **Responsibilities**: - Identify customer needs and help customers with...

  • Customer Service Executive

    3 months ago

    Mutiara Damansara, Malaysia My E.G. Services Berhad Full time

    to assist our customers with technical problems when using our products and services. Resolving customer queries, recommending solutions and guiding product users through features and functionalities, also be familiar with help desk software and Microsoft Excel reporting tools. **Responsibilities**: - Identify customer needs and help customers with...

  • Customer Service Consultant

    3 months ago

    Mutiara Damansara, Malaysia Cycle & Carriage Bintang Berhad Full time

    **Hiring Branch: Cycle & Carriage Mutiara Damansara** **Responsibilities**: - To provide professional automobile advisory service to customers visiting the service centre. - To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all...

  • Assistant Supervisor @ Pelangi Square

    4 months ago

    Mutiara Damansara, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply - Experience in retail or F&B would be added advantage. - Full-time positions (Assistant Supervisor) **Responsibility** **Maintaining the level of customer service professionals in...

  • Asst. Store Manager

    3 months ago

    Mutiara Damansara, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full time

    The Asst. Store Manager - Assist the Store Manager in managing the outlet to company standards in sales, staffing, visual merchandising and operations, and will fulfill any duties assigned by the Store Manager. The incumbent will assist the Store Manager with the goal of providing customers with excellent quality products and fast friendly service with the...

  • Shift Supervisor

    3 months ago

    Mutiara Damansara, Malaysia Golden Scoop Sdn Bhd Full time

    **Location: Mutiara Damansara** - **Kidzania** **Responsibilities**: - Setting goals for the work group, developing organizational capability, and modelling how work together. - Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service. - Drive the implementation of company programs by...

  • Assistant Supervisor

    3 months ago

    Mutiara Damansara, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply - Experience in retail or F&B would be added advantage. - Full-time positions (Assistant Supervisor) **Responsibility** **Maintaining the level of customer service professionals in...

  • Customer Service Executive

    4 months ago

    Mutiara Damansara, Malaysia Global Dental Academia Sdn Bhd Full time

    Your role will involve engaging with customers and attending to their inquiry. **Key Responsibilities**: - Follow up with customers who send in inquiry via social media - Develop and maintain an in-depth understanding product. - Provide customers with detailed information about product features and benefits. - Address customer queries and concerns with...

Customer Experience Assistant Manager

3 months ago

Mutiara Damansara, Malaysia Carsome Sdn Bhd Full time

About You

As the Customer Experience Assistant Manager - Retail, ASC, Ecosystem you will play a pivotal role in enhancing our customer journey across various touchpoints (All verticals).

You will be responsible for managing projects aimed at improving customer experience ecosystems, ensuring seamless interactions and delivering value to our customers.


Your Day-to-Day
-
Ecosystem Optimization:

  • Analyze and evaluate our current customer experience ecosystem, identifying areas for improvement. (All verticals)
  • Develop strategies to optimize the customer journey across multiple channels, including online platforms, social media, and physical touch points.
  • Collaborate with crossfunctional teams to implement ecosystem enhancements and streamline processes.
-
Project Management:

  • Lead customer experience projects from inception to completion and to develop project plans, schedules, and budgets, and monitor progress against milestones.
  • Track and analyze data in a timely manner to ensure that the outputs of projects/initiatives are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented.
-
Data Analysis and Insights:

  • Monitor NPS & CSAT related to customer experience and project outcomes, providing regular reports to management.
  • Utilize customer data and feedback to identify trends, opportunities, and pain points in the customer journey. Resolve problems through data analysis, provide efficient reporting and effective communication
  • Work closely with Product Team to improve the tool for both internal and external end users to drive positive customer experience
-
Stakeholder Engagement:

  • Work with relevant stakeholders to drive operational flows configuration and analysis aiming at processes improvement, automation of activities and implementation of new standard operating procedures (in the context of improving customer satisfaction)
  • Collaborate closely with external partners, vendors, and agencies involved in customer experience initiatives. Communicate project updates, challenges, and successes to stakeholders at all levels of the organization

Your Know-How

  • At least one (1) year of working experience as Team Leader.
  • 2 years of experience in customer experience management, project management, or a related role.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Customer serviceoriented mindset & like to speak to customers.
  • Able to work under pressure & able to work with minimum supervision.
  • Willing to work on weekends and public holidays, and travel outstation for branch visits when required.
  • Being Multilingual (proficient in English, Mandarin, and Bahasa Melayu).
  • Ability to start work immediately will be an added advantage.

Pay:
RM3, RM5,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Experience:

  • Project management: 1 year (preferred)
  • Analysis skills: 1 year (preferred)