Loyalty and Retention Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

Description:


As a Loyalty and Retention Executive, you have end-to-end responsibility of managing and delivering ZALORA's short, mid to long term loyalty initiatives that you will be overseeing together with your manager.

You will work closely with your manager and cross departmental teams in also strategizing, conceptualizing and proposing new initiatives that fall under the greater loyalty umbrella.

In your role, you will be overseeing the execution of loyalty communications, future loyalty initiatives and take ownership in execution and evaluation of the results.

You will get the chance to work closely with multiple internal stakeholders across the different departments and external agency partners where needed.

The role will allow you to experiment with new ideas, push new boundaries and be at the forefront of the ever changing E-Commerce landscape.


Responsibilities:

  • Plan and execute loyalty related communications utilizing ZALORA's CRM solutions.
  • Propose, coordinate, execute and track loyalty initiatives and its results.
  • Work with multiple stakeholders across different departments on the day to day execution and tracking of initiatives.
  • Set clear and specific targets with your manager for each initiative and ensure proposals/concepts can deliver on those targets set.
  • Asses loyalty, creative ideas and communication proposals/concepts together with your manager.
  • Take ownership in ensuring proper implementation of loyalty communications and initiatives across multiple markets and channels.
  • Keep track and provide relevant updates to key stakeholders with proposed next action steps

Requirements:

  • 13 years relevant job experience either in marketing, loyalty and/or in fashion ecommerce
  • Impeccable communications skills and are fluent in English
  • Ability to think out of the box and conceptualize ideas.
  • Be up to date with and have a strong understanding of ecommerce, loyalty programs and the major players in the industry.
  • Highly organized and structured when managing tasks and projects across multiple stakeholders.
  • A datadriven mindset and are comfortable with analyzing reports to derive actionable insights.
  • Adaptable to situations and is an independent learner.
  • Possess great corroborative skills.
  • Savvy with Google suite or MS Office suite and able to write/compose articulately
  • A degree in marketing and/or business administration/Mass Communications or any related field is a plus.
  • Prior experience in a similar role or in managing campaigns or loyalty initiatives is a plus.

What we offer you:

  • Gain a high level and deep understanding of the company and business, and see your inputs and initiatives take flight to drive real business impact
  • Experiment with new ideas when conceptualizing the next breakthrough loyalty strategy in our markets.
  • Witness cutting edge Ecommerce firsthand and utilize award winning campaign automation technology to drive success in the modern environment.
  • Exposure to CRM Software such as BRAZE and reporting/analytical software such as Looker.
  • Ownership of the key loyalty communications portfolio with the opportunity to develop and take it further.
  • Be a part of an award winning, high performance, highly professional & entrepreneurial team
  • Work with experienced, motivated and talented colleagues from all over the world

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

  • An exciting platform to make your success story
  • Have the utmost care for your mental and physical wellbeing
  • Flexibility weaved into your lifestyle
  • A seamless work environment with a friendly & teamfueled culture
  • Career growth aligned to your professional and personal needs and goals


Want to stay ahead with our developments? Follow us at our
LinkedIn page and know more about us from our
career website.

**_
The ZALORA Story_**ZALORA is Asia's leading online fashion, beauty and lifestyle destination, part of Global Fashion Group.

As one of the region's pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.


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