Customer Relation Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Stream Empire Holdings Full time

Role Overview:


As Customer Relations Specialist, you will serve as the primary point of contact for our VIP members and corporate clients - answering inquiries, resolving issues timely, and nurturing relationships to promote loyalty to The Chamber.

This role provides account support through in-store events and promotions to drive loyalty.

Main Responsibilities:

  • Support execution of memberexclusive events including tastings, new product launches etc.
  • Coordinate with marketing team on targeted loyalty campaigns and promotions
  • Track member preferences and activity to identify retention opportunities
  • Capture member feedback and suggestions to improve engagement
  • Keep updated on new products, services and offerings to inform members
  • Coordinate logistics for member hosted events at The Private Chamber lounge
  • Assist Trade channel team with acquiring and servicing key onpremise corporate partners
  • Coordinate with the Marketing team on targeted promotions and loyalty campaigns
  • Prospect potential new highend clientele, referral partners ,nd B2B accounts
  • Arrange introductory meetings to present The Chamber's unique value proposition
  • Address member inquiries, feedback, and issues in a timely manner
  • Analyze member data and activity to identify retention opportunities
  • Provide reports on key member metrics and insights
  • Stay updated on new products, services, and offerings to inform member

Skills Required:

  • Proven ability to prospect and close sales with highend clients
  • Friendly, patient demeanor with sharp listening ability
  • Strong organizational skills and sharp attention to detail
  • Creative mindset with appreciation for premium offerings
  • Exceptional communication and presentation skills
  • The solutionoriented contributor who enhances refined experiences
  • Experience planning and promoting selective tasting events
  • Experience with CRM platforms and loyalty programs
  • Availability to work weekends and evenings routinely
  • Passion for providing exceptional service and building rapport
  • Knowledge of wines, spirits and the evolving industry
Salary & Commission Scheme

Monthly Compensation Package Base Salary

RM5,000 Monthly Travel Allowance:
RM500

Commission Structure:

  • If monthly sales quota of RM100,000 is achieved, a commission of 1% of total monthly sales will be paid out in addition to base salary and allowance.
  • If monthly sales quota is not achieved, no commission will be paid out. Only base salary and allowance will be compensated

Salary:
RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay


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