Front Desk Officer

1 week ago


Bukit Bintang, Malaysia Hotel City Bukit Bintang Full time

Key Responsibilities:

  • Greet guests with a warm and friendly demeanor upon arrival, ensuring a memorable first impression.
  • Efficiently handle guest checkins and checkouts, verifying reservations, processing payments, and issuing room keys.
  • Respond promptly to guest inquiries, requests, and concerns, providing accurate information and assistance to enhance their experience.
  • Manage room reservations, including bookings, cancellations, and modifications, ensuring accuracy and efficiency.
  • Coordinate with housekeeping and maintenance staff to fulfill guest requests and address any issues or concerns promptly.
  • Maintain a neat and organized front desk area, including managing guest registration cards, key cards, and other administrative tasks.
  • Upsell hotel amenities, services, and packages to guests, maximizing revenue opportunities and enhancing guest satisfaction.
  • Ensure compliance with hotel policies, procedures, and safety standards, prioritizing guest confidentiality and security at all times.
  • Collaborate with other hotel departments to facilitate seamless operations and enhance the overall guest experience.
  • Handle guest feedback and complaints professionally, escalating issues as needed and implementing appropriate solutions to resolve guest concerns.

Qualifications:

  • High school diploma or equivalent; hospitality or tourismrelated qualifications preferred.
  • Previous experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with fluency in English and proficiency in additional languages considered an asset.

Benefits:

  • EPF
  • Competitive salary commensurate with experience.
  • Opportunities for professional development and career advancement.

Pay:
From RM1,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Fixed shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Language:

  • English (required)
Expected Start Date: 07/01/2024
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