Front Office Assistant
6 months ago
Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other r-Reports requested by management
- Manage conference room bookings and scheduling
close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
maintain a neat and orderly front desk and reception area
- Able to work on 3 shifts
- Salary from RM1900 - RM2200
**Job Details**
**JOB INFO & REQUIREMENT**
- Contract Type- Full-time- Job Type- Non-Executive- Experience Level- 1-3 years, 3-5 years, 5-10 years, > 10 years, < 1 year- Job Categories- Tourism/Hotels- Minimum Education Required- SPM/STPM/DIPLOMA- Language Required- English, Bahasa Malaysia, Mandarin/Cantonese- Nationality Preferred- Malaysians Only- Gender Preferred- All Genders- Own Transport- Motorcycle**SALARY & OTHER BENEFITS**
- Salary**RM 1,900 to RM 2,000 per month**
- Other Benefit (Optional)Epf -Socso -Annual leave -Medical benefit -Uniform providedSalary RM 1,900 to RM 2,000 (per month) Location Kuala Lumpur - Bukit Bintang Contact Type Full-time Job Type Non-Executive Category Tourism/Hotels Employer Info Company Name K-CONSORTIUM SDN BHD Company Description HOTEL ACCOMODATION Size 5-10 employees Company No. 542408-M Company HOTEL AMAN KL Joined since: Aug 2022
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