Customer Care Consultant

2 weeks ago

Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

Job Purpose


To interact with patients (local and international) to maintain and increase patient satisfaction, patient loyalty and patient retention by ensuring that services provided at Sunfert exceed patients' expectations.


Duties

  • To assist patients in patients' feedback mechanism in the company which shall include but not limited to inter departmental investigation and compilation of patient feedbacks.
  • To assist CS manager implementing patient service manual / etiquette.
  • To ensure all Incident Reporting Notification Forms are raised within 24 hours.
  • To improve patient service and patient retention through engagement with all departments in a constructive manner.
  • To collect, compile and analyse patients' experience and generate reports on patients' feedbacks and findings.
  • To prepare reports related to Customer Service including patient's waiting time, etc.
  • To collect, compile and update patients' database.
  • To actively demonstrate the role of Service Ambassador* by attending to all patients' request and enquiries.
  • To assist BD team in development of Patient Loyalty Program, or any similar project.
  • Assisting fellow colleagues and to perform any other duties as assigned by the Medical Director or management.
  • Attend to other administrative duties as assigned.
  • To assist in certain project/s as and when directed by the Centre Manager, Medical Director or management.
  • To participate and contribute to the marketing and expansion activities of Sunfert Group as the need arises.
  • Assisting fellow colleagues and to perform any other duties as assigned by the Centre Manager or the management team.

Requirements:

  • Minimum two (2) years working experience in related field; experience in hotel management and tourism would be an added advantage
-
Strong command to spoken and written in English, Mandarin and Chinese dialects (such as Cantonese) and any foreign language like Indonesian or Japanese would be an added advantage
:

  • Computer literate especially in Microsoft Words, Excel and ability to update information through online system.
  • Positive attitude, pleasant personality, love meeting people and passionate in serving customers.
  • Professional and performance oriented.
  • Good planning and organization skills.
  • Proven ability to delicately solve sensitive matters.
  • Selfreliant, aggressive in meeting deadlines and able to work under pressure.
  • Excellent judgment and creative problemsolving skills.
  • Enthusiastic, energetic, flexible, collaborative and proactive.
  • Good interpersonal skills, confidence and courteous.

Salary:

RM3, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Language:

  • Mandarin (preferred)

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