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Customer Care Consultant

3 months ago

Bangsar South, Malaysia Brandt International Sdn Bhd Full time

Job Brief:

Responsibilities:

  • Setting realistic expectations, resolving fulfilmentrelated problems and providing support to the customer, ensuring a high level of satisfaction.
  • Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
  • Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
  • To meet Key Performance Indicators (KPI)
  • To record case details in Customer Relationship Management (CRM)
  • Communicate effectively by providing accurate information to the users, external partners and stake holders
  • Provide an effective solution for customer disputes issue
  • Assume additional responsibilities as assigned
  • Communicate effectively with team members
  • To take on adhoc projects/assignments
  • Undertake any other duties as and when assigned by Management.

Job Requirements:

  • Preferably Executive specializing in Customer Service or equivalent
  • Preferably at least 1 year of related working experience in a Contact Centre
  • Both fresh graduates and experienced applicants are welcome (we can discuss the entrylevel based on your previous experience)
  • Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
  • Business writing skill is mandatory
  • Good typing skill
  • Strong logical thinking and problemsolving skills at all times
  • Able to work independently in a fastpaced environment
  • Good team player, positive attitude and eager to learn
  • Fast learner and able to adapt to changes
  • Ability to multitask, prioritize and manage time effectively
  • Demonstrate teamwork all the time
  • Willing to work on (24/7) shift, 5 days weekly

Salary:
RM2, RM2,700.00 per month

Benefits:

  • Health insurance
  • Parental leave

Application Question(s):

  • Are you able to start immediately?

Experience:

  • Customer service: 1 year (preferred)
Expected Start Date: 03/04/2024