Customer Care Consultant

2 weeks ago

Bangsar South, Malaysia Brandt International Sdn Bhd Full time

**Job Brief**:
**Responsibilities**:

- Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
- Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
- Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
- To meet Key Performance Indicators (KPI)
- To record case details in Customer Relationship Management (CRM)
- Communicate effectively by providing accurate information to the users, external partners and stake holders
- Provide an effective solution for customer disputes issue
- Assume additional responsibilities as assigned
- Communicate effectively with team members
- To take on ad-hoc projects/assignments
- Undertake any other duties as and when assigned by Management.

**Job Requirements**:

- Preferably Executive specializing in Customer Service or equivalent
- Preferably at least 1 year of related working experience in a Contact Centre
- Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
- Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
- Business writing skill is mandatory
- Good typing skill
- Strong logical thinking and problem-solving skills at all times
- Able to work independently in a fast-paced environment
- Good team player, positive attitude and eager to learn
- Fast learner and able to adapt to changes
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
- Willing to work on (24/7) shift, 5 days weekly

**Salary**: RM2,200.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Parental leave

Application Question(s):

- Are you able to start immediately?

**Experience**:

- Customer service: 1 year (preferred)

  • Customer Service Executive

    3 weeks ago

    Bangsar South, Malaysia Life Care Diagnostic Medical Centre Sdn Bhd Full time

    **Responsibilities** - Duties include accurately processing customer service requests, resolving service issue and sales requests, profiling customers to identify their needs and new sales. - Provide customers with excellent service, including greeting customer, smiling, using their name and building a rapport with customers that generate customer loyalty. -...

  • Customer Care Assistant

    3 weeks ago

    Bangsar South, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...

  • Customer Care Consultant

    2 weeks ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

    Duties: Attending to the needs of patients who are undergoing treatment to address their needs and requirements. Develop and implement strategies to improve customer service. To provide polite, professional and accurate response. Respond to queries from customers confidently pertaining to the center's services and facilities Ability to communicate...

  • Customer Care Consultant

    2 weeks ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

    Duties: Attending to the needs of patients who are undergoing treatment to address their needs and requirements. Develop and implement strategies to improve customer service. To provide polite, professional and accurate response. Respond to queries from customers confidently pertaining to the center's services and facilities Ability to communicate...

  • Customer Care Consultant

    2 weeks ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

    Duties: Attending to the needs of patients (focused on China patient) who are undergoing treatment to address their needs and requirements. Develop and implement strategies to improve customer service. To provide polite, professional and accurate response. Respond to queries from customers confidently pertaining to the center's services and facilities...

  • Customer Care Consultant

    2 weeks ago

    Bangsar South, Malaysia Brandt International Sdn Bhd Full time

    Job Brief:Responsibilities: Setting realistic expectations, resolving fulfilmentrelated problems and providing support to the customer, ensuring a high level of satisfaction. Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce. Manning of...

  • Customer Care Assistant

    2 weeks ago

    Bangsar South, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant Petaling Jaya**Salary: Up to RM3500Monday - Sunday (2 days rotating)8:30 am until 6:00 pmAbout Us:Join a dynamic team dedicated to delivering exceptional customer service experiences We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and thrive in a...

  • Customer Care Consultant

    2 weeks ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

    Job PurposeTo interact with patients (local and international) to maintain and increase patient satisfaction, patient loyalty and patient retention by ensuring that services provided at Sunfert exceed patients' expectations.Duties To assist patients in patients' feedback mechanism in the company which shall include but not limited to inter departmental...

  • Telco Customer Care Consultant

    2 weeks ago

    Bangsar, Malaysia Quess Full time

    _Customer Care Consultant (Telecommunication)_Training: 2 Months (Hybrid)Mon - Fri : 8.30am - 5.30pmTraining : Online / PhysicalWorking Hours:Monday - Friday : 8am - 10pmSat, Sun &PH :8am - 10pmMust be willing to work on rotational.Must posses Laptop / Dekstop & Broadbrand for online training (Home)Working Location : Bangsar(After 3 months performer...

  • Customer Care Consultant

    2 weeks ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

    **Duties**: - Attending to the needs of patients who are undergoing treatment to address their needs and requirements. - Develop and implement strategies to improve customer service. - To provide polite, professional and accurate response. - Respond to queries from customers confidently pertaining to the center’s services and facilities - Ability to...

  • Customer Care Consultant

    6 days ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

    **Duties**: - Attending to the needs of patients (focused on China patient) who are undergoing treatment to address their needs and requirements. - Develop and implement strategies to improve customer service. - To provide polite, professional and accurate response. - Respond to queries from customers confidently pertaining to the center’s services and...

  • Inbound Customer Care

    2 weeks ago

    Bangsar South, Malaysia AP Millennium Consultants Full time

    Training : 2months - approx.Mon - Fri / 8.30am - 5.30pmTraining Location: Online / PhysicalWorking Hours:Monday - Friday: 8am - 10pmSaturday, Sunday &PH :8am - 10pmMust be willing to work shift rotation.Must possess Laptop/Desktop & Unifi/Broadband for online training (at home)Working Location:Kerinchi(after 3 months - Performers have the potential for...

  • Inbound Customer Care

    4 days ago

    Bangsar South, Malaysia AP Millennium Consultants Full time

    Training : 2months - approx. Mon - Fri / 8.30am - 5.30pm Training Location: Online / Physical Working Hours: Monday - Friday: 8am - 10pm Saturday, Sunday & PH : 8am - 10pm Must be willing to work shift rotation. Must possess Laptop/Desktop & Unifi/Broadband for online training (at home) Working Location: Kerinchi (after 3 months - Performers have the...

  • Telco Customer Care Consultant

    3 weeks ago

    Bangsar, Malaysia Quess Full time

    _**Customer Care Consultant (Telecommunication)**_ Training: 2 Months (Hybrid) Mon - Fri : 8.30am - 5.30pm Training : Online / Physical Working Hours: Monday - Friday : 8am - 10pm Sat, Sun & PH : 8am - 10pm Must be willing to work on rotational. Must posses Laptop / Dekstop & Broadbrand for online training (Home) Working Location : Bangsar **(After...

  • Customer Care Consultant

    2 months ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

    **Duties**: - Attending to the needs of patients who are undergoing treatment to address their needs and requirements. - Develop and implement strategies to improve customer service. - To provide polite, professional and accurate response. - Respond to queries from customers confidently pertaining to the center’s services and facilities - Ability to...

  • Customer Care Consultant

    3 weeks ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

    **Duties**: - Attending to the needs of patients who are undergoing treatment to address their needs and requirements. - Develop and implement strategies to improve customer service. - To provide polite, professional and accurate response. - Respond to queries from customers confidently pertaining to the center’s services and facilities - Ability to...

  • Customer Care Consultant

    3 days ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

    **Duties**: - Attending to the needs of patients who are undergoing treatment to address their needs and requirements. - Develop and implement strategies to improve customer service. - To provide polite, professional and accurate response. - Respond to queries from customers confidently pertaining to the center’s services and facilities - Ability to...

  • Telecom Customer Care Consultant

    2 months ago

    Bangsar South, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    _**Contact Centre (UCC) / Care Crew**_ Training: 1 month (Hybrid) Mon - Fri / 8.30am - 5.30pm - **Woking Hours: (Rotational Basis)**_ Mon - Friday: 8am - 10pm Sat, Sun & PH: 8am - 10pm - Must be willing to work shift rotation. - **Working Location**:_ Bangsar - **Basic Salary**:_ RM 2500 - **Min Requirement**:_ SPM (Must passed BM & BI) Age: 19yo &...

  • Telecom Customer Care Consultant

    1 week ago

    Bangsar South, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    _**Contact Centre (UCC) / Care Crew**_ Training: 1 month (Hybrid) Mon - Fri / 8.30am - 5.30pm - **Woking Hours: (Rotational Basis)**_ Mon - Friday: 8am - 10pm Sat, Sun & PH: 8am - 10pm - Must be willing to work shift rotation. - **Working Location**:_ Bangsar - **Basic Salary**:_ RM 2500 - **Min Requirement**:_ SPM (Must passed BM & BI) Age: 19yo &...

  • Customer Care Consultant

    3 weeks ago

    Bangsar South, Malaysia Brandt International Sdn Bhd Full time

    **Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...