Customer Care Executive

2 weeks ago

Bangsar, Malaysia Smartrend Recruitment & Consultancy Full time

**Responsibilities**:

- First point of contact for customers enquiries regarding our product and services.
- Contacting our current and potential customers to gather information, customer needs, feedback and
- conducting customer survey for management review.
- Liaise with the logístical team and courier for delivering equipment and parts.
- Working with the Logistics team to create PO, DO, Invoices and other related forms.
- Backup the In-house team when required.
- Following up with Customer ensuring the order is successfully fulfilled.
- Providing feedback to management on recurring customer issues and suggesting improvements to enhance customer service processes and procedures. Efficient and timely manner.
- Identifying areas of improvement, creating guidelines and SOP to ensure processes are done in an
- Manage other administrative, office and related tasks as assigned by the immediate superior.

**Job Requirements**:

- Bachelor's degree or equivalent work experience.
- Previous experience in customer service, preferably in a call center or similar environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

**Salary**: RM3,500.00 - RM4,500.00 per month

Application Question(s):

- Has background creating invoice, PO, DO and other related forms.
- Has basic understanding in Import/Export and/or INCOTERMS

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Ability to Commute:

- Bangsar (required)

Ability to Relocate:

- Bangsar: Relocate before starting work (required)

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