Customer Service Manager/ Assistant Manager

Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

Job Scope:1)To answer call2)To check incoming fax and proceed for further action3)to issue and print Delivery order4)to liaise with logistic to make sure smooth delivery5)To assist other matter requires by Business Manager and other colleaguesJob Requirement:Experience in using Microsoft excel/ wordStrong attention to details and detail orientedJob Type:...

Responsibility:Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.Allocate workload and job segregation to each of the teammates.Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee...

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:Responsibility: Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walkin/ callin inquiry and eShop. Allocate workload and job...

1.Team Leadership and Management: Lead, motivate, and mentor a team of customer service representatives to ensure exceptional performance and professional growth. Conduct regular team meetings, provide coaching, feedback, and training to enhance team members' skills.Operational Oversight: Collaborate with different departments to ensure seamless customer...

You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service.Job Scope:Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy. Monitor and analyze customer feedback and current...

Attend to guests/clients on arrival and departure to ensure continues experience carried out by all CS. To keep track of daily flights operating in and out of WMSA to upsell and engage with Ground Handlers to promote SBAC's products and services. Improve commercial airline's customer experience, continuously engage with airlines to facilitate and growth in...

Looking for someone who has verse experience in managerial level for Service department including project sales, pricing maintenance, sales fire extinguisher and other support function in delivery of service, planning and customer service. Ensure the all servicing maintenance sent to us or collected by us are serviced properly as jobs scheduled. Ensure...

Location:Petaling Jaya, MYJob Summary: Take lead to drive customer order fulfilment improvement for Consumer Goods top key customers, and to develop a conducive business platform to support the company in driving sales for existing suppliers. Fast sales penetration for new suppliers with key customers, as well as supporting the Customer Account Management...

SummaryThe Assistant Manager/ Manager, Office Services and Administration is responsible for overseeing and managing all aspects of office services, facilities maintenance, and administrative support to ensure a conducive and efficient working environment for both the Malaysia Business Unit Office and Pinnacle Regional Office. This role encompasses a wide...

The Service Manager - Diagnostics, Malaysia role will be the lead member of the Malaysia Diagnostics (Dx) Customer Care team leading the local implementation of support deliverables, policy, operational controls and change management with direct associates and internal stakeholders. Reporting to the Country GM, Dx Platform Malaysia, this position has the...

Location:Petaling Jaya, MY, MYJob Function:SalesRequisition Number:143916Description:Job Summary Manage sales, profitability and 5P instore execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth Manage operating departmental budgets and costs according to annual...

Oversee and manage areas in relation to:Support customer satisfaction goals, management of customer complaints and coordination on issues raised by customers Service reminders and appointment management ensure that customers are notified on their service appointments and turn up for their appointments Management of temporary cars and coordination with...

The Service Manager - Diagnostics, Malaysia role will be the lead member of the Malaysia Diagnostics (Dx) Customer Care team leading the local implementation of support deliverables, policy, operational controls and change management with direct associates and internal stakeholders. Reporting to the Country GM, Dx Platform Malaysia, this position has the...

The Service Manager - Diagnostics, Malaysia role will be the lead member of the Malaysia Diagnostics (Dx) Customer Care team leading the local implementation of support deliverables, policy, operational controls and change management with direct associates and internal stakeholders. Reporting to the Country GM, Dx Platform Malaysia, this position has the...

One of the best selling brands on ShopeeCompany performance bonus People Management Opportunity about the company Randstad is partnering with a rapidly growing home appliance brand that is the top choice for hundred of thousands of satisfied customers across SEA. They have won many accolades and awards, including being the No.1 Bestselling Brand within their...

JOB DESCRIPTION:1. Managing incoming calls & customer service inquiries. 2. Identify and assess customer's need to achieve satisfaction. 3. Follow communication procedures, guidelines and policies. 4. Ability to multi-task, prioritize, and manage time effectively. 5. Build sustainable relationships and trust with customer. 6. Any other duties assign by...

Responsibilities Managing a retail store, motivating and developing a sales team to increase sales and ensure efficiency. Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements. Maintains the stability and reputation of the store by complying with legal requirements....

To monitor & report External Collection Agency (ECA's) daily, weekly and monthly performance. To be responsible to achieve ECA targets given in daily, weekly, monthly, and deliver good collection results. To conduct ECA visitation, ensure completeness of visitation document and highlight to Management on the discrepancies noted or audit findings. To adhere...

Answers inbound calls/chats and makes outbound calls, as necessary Evaluate problems and complaints of the callers and provide proper solutions to them Respond to the needs of customers and provide personalized service Provide information on the company's products or services and generate interest in the offer Upsell products and services Research needed...