Client Service Associatevietnamese
2 weeks ago
DUTIES AND RESPONSIBILITIES:
callbacks.
- Understand customer enquiries and ensure they are answered or routed
- Manage customer escalations and ensure that these are answered, tracked, and
- Perform all procedures accurately, including following client's documented call flows,
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner
- Able to read, write, and speak fluently and spontaneously in both English and,
Qualifications:
- Bachelor's degree in any field
- Can work on a rotational shift and on a weekend.
- Knowledge in social media platforms.
Loại hình công việc:
Toàn thời gian
Lương:
RM4.500,00 - RM6.000,00 một tháng
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you Native Vietnamese
- What is your Current Salary?
- What is your Expected Salary?
- What is your Notice Period?
- What is your WhatsApp Number?
Experience:
- Vietnamese: 1 year (required)
- Customer support: 1 year (required)
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