Client Service Associatevietnamese

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tekrecruiters Full time
Chat Support

DUTIES AND RESPONSIBILITIES:
callbacks.

  • Understand customer enquiries and ensure they are answered or routed
through the appropriate support channel.

  • Manage customer escalations and ensure that these are answered, tracked, and
escalated as required.

  • Perform all procedures accurately, including following client's documented call flows,
work processes, data entry requirements, and complaint management processes.

  • Ensure all SLAs are met accordingly.
  • Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied.

  • Provide a high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner
following the client's processes.

  • Able to read, write, and speak fluently and spontaneously in both English and,
for Vietnamese.

Qualifications:

  • Bachelor's degree in any field
live chats.

  • Can work on a rotational shift and on a weekend.
  • Knowledge in social media platforms.

Loại hình công việc:
Toàn thời gian

Lương:
RM4.500,00 - RM6.000,00 một tháng

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Are you Native Vietnamese
  • What is your Current Salary?
  • What is your Expected Salary?
  • What is your Notice Period?
  • What is your WhatsApp Number?

Experience:

  • Vietnamese: 1 year (required)
  • Customer support: 1 year (required)

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