L3 Seller Team

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

  • Collaborate with stakeholders from content team to provide the best fit solution regarding the user inquiries.
  • Obtain and/or respond mannerly on user complaints. Manage the relationship and user sentiment when handling their complaints cases.
  • Follow up to ensure appropriate actions were taken on user request.
  • Monitor any issue relate to the user and observe trends of the inquiries request.
  • Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation.
  • Elevate and escalate red flags to management from a dutyofcare perspective
  • Other adhoc initiatives as assigned by management

Requirements:

  • Fluent in reading, speaking and writing English and Bahasa Malaysia (in additional Chinese would be a plus)
  • Aggressive, persistent, energetic, willing to take challenges.
  • Excellent presentation skills and communication skills.
  • A creative mindset and understanding of user needs.
  • Strong logical thinking and problemsolving skills at all times
  • Strong negotiation and relationship building skills.
  • Good team player and responsible person.

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