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Guest Service Agent
1 week ago
Job description
THE JOB SCOPE
- Be visible in the hotel lobby and other public areas
- Assist the Hotel Manager with the management and support of daily Front Office Operations
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
- Check and ensure all assigned rooms are prepared in accordance with Hotel's standards and all necessary amenities and guest supplies are properly extended.
- Control the daily sale of rooms to maximize Hotel's room revenue.
- Liaise closely with other departments for smooth operations.
- Provide onthejob coaching and training.
- Handle guest requests, enquiries, and complaints promptly
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Maintain knowledge of hotel products, services, policies and emergency procedures
- Maintains a professional manner
- Maintain awareness of all hotel areas
REQUIREMENTS:
- A minimum of 2 years of Front Office supervisory experience in the hotel
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Good interpersonal skills
- A passion for delivering exceptional guest experiences
- Computer literate
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Wellpresented, organized and calm personality.
- Strong problemsolving skills.
- Availability to work in shifts including weekends
Job Types:
Full-time, Permanent
Salary:
RM2, RM2,500.00 per month
Benefits:
- Meal allowance
Schedule:
- Rotational shift
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Pay:
RM2, RM2,500.00 per month
Benefits:
- Maternity leave
- Meal allowance
- Opportunities for promotion
Schedule:
- Rotational shift
Ability to commute/relocate:
- Bukit Bintang: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 09/01/2023
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