Guest Service Agent
3 days ago
Welcoming guests as they arrive and checking them into their rooms
- Answering phone calls and responding to guest inquiries
- Handling guest complaints and resolving issues in a timely and professional manner
- Processing payments and maintaining accurate guest records
- Assisting guests with luggage and other requests
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
- Maintaining a clean and organized front desk area
- Providing information about hotel amenities, local attractions, and restaurants
- Upselling hotel services and amenities to guests
- Ensuring guest satisfaction throughout their stay
Pay: RM1,800.00 - RM2,200.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Holidays
- Night shift
- On call
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Yearly bonus
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