Customer Service Agent

4 weeks ago


Bukit Bintang, Malaysia Transcosmos Malaysia Sdn Bhd Full time

“Transform your ideas and service mindset with us. Join us now”

Roles & Responsibilities
- To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution.
- To maintain a professional and courteous demeanour during interactions with customers, ensuring high-quality service and customer satisfaction.
- To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software or CRM systems.
- To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
- To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.

Job Requirements
- Have excellent verbal and written communication in English.
- Able to travel to Menara Public Bank 2, Jalan Raja Chulan.

**Benefits**:

- Strategic Working Location - Walking distance from public transportation hub
- Various mode of public transportation available (LRT, MRT, KTM, Monorail)
- Annual Leave
- Panel Clinic coverage
- EPF, SOCSO & EIS Contribution
- 5 days works + 2 days off
- Additional allowance for those who can read, write and speak Mandarin

Pay: RM2,500.00 - RM3,300.00 per month

Application Question(s):

- Do you have experience work in any BPO or call center? If yes, please state how long in month/years of total working.
- Do you have work under any of E-commerce platform previously? If yes, please stated name of the platform.
- Do you have experience in call center being a inbound calls agent or live chat agent?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)


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