Autopass Collection Centre Customer Service Officer

Telexpress Contact Centre Sdn. Bhd. was founded in 2013 and we had rich innovative thinking, intelligent solution and genuine service experience to fulfill our global brand client's business requirements. Our vision is to lead our global brand clients to have chosen Telexpress to be their most reliable partners with highest customer satisfaction and revenue...

RESPONSIBILITIES Assisting the Centre Manager in the centre's daily operations. Upkeeping and ensuring the centre is always neat and clean. Handling, tracking and following up on enquiries. All administrative tasks such as photocopying, billing and collection, maintaining and updating the filing system, inventory management, etc. Preparing reports in a...

Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...

about the companyYour future employer is a Data Centre Service Provider. Since Malaysia is now the most attractive data center investment market in APAC region, the team is expanding extensively and looking for the right talents who can add value to the company's businesses as well as the data centre industry.about the jobManage customer relationships to...

about the companyYour future employer is a Data Centre Service Provider. Since Malaysia is now the most attractive data center investment market in APAC region, the team is expanding extensively and looking for the right talents who can add value to the company's businesses as well as the data centre industry.about the jobManage customer relationships to...

Responsibilities: Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction. Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule. Stay updated on product or service offerings,...

Work with inter-departments to resolve customers' enquiries Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score Issue Letter of Guarantees for patients Book medical appointments on behalf of clients Perform any other administrative function whenever requiredRequirements: Good communication,...

Location:Kempas BaruResponsibilities: Assist in implementing ISO 9001:2008 standards. Monitor and control fuel consumption, Touch N Go, and Autopass usage. Manage the GPS system for vehicle tracking. Report on abuse of fuel, Touch N Go, and Autopass. Oversee vehicle services, tire replacements, and engine oil & rim movement. Liaise with internal departments,...

Customer Service - Call Centre (Call Centre & Customer Service)Job Type: Full-timeSalary: RM2, RM4,500.00 per monthProject scope: Handling general inquiries related to billing and other concerns from customers.Job scope:Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.Requirements:With at least 1-year of experience in customer...

Responsibilities:1.Customer Inquiry Handling: Manage inbound calls and WhatsApp inquiries, addressing general client inquiries regarding hospital products and services.2.Data Management and Reporting: Maintain accurate records of customer interactions and inquiries, ensuring timely and thorough responses.3.Feedback Collection: Ensure sufficient...

Customer Service - Call Centre (Call Centre & Customer Service)Project scope: Handling general inquiries related to billing and other concerns from customers.Job scope:Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.Requirements:With at least 1-year of experience in customer serviceFluent in both languages Eng & Man (Main...

Responsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...

Title :Customer ServiceLocation :City Square JBWorking Days : 6 days (11:00am to 8:00pm / Thursday to Tuesday (Wednesday closed)Nature of Business : Established IT & Home appliances service centre Handle walk in customer Assist the customer in home appliances basic troubleshooting and handle their enquiries Help customer to rectify & troubleshooting the...

Title :Customer Service / Front DeskLocation :City Square JBWorking Days : 6 days (11:00am to 8:00pm / Thursday to Tuesday (Wednesday closed)Nature of Business : Established IT & Home appliances service centre Handle walk in customer Assist the customer in home appliances basic troubleshooting and handle their enquiries Help customer to rectify &...

Attain new customer queries - walk in or from social media. Guiding clients to complete brain assessment (EEG). Guiding clients to complete Neurofeedback Training. Correspondence and followup on new brain training customers on scheduling their training time and payment collection. Issue receipt for the payment received using the software system and followup...

If you have sales or customer service experience and excel in interacting with customers, you might be the person we're looking for Our Client is an Education Group and is currently hiring for language center managers.We offer: Two day off: Providing you with more time to spend with family and friends, enjoying life. Commission system: You'll enjoy...

Title :Customer ServiceLocation :Taman Molek, JBWorking Days : 5.5days (Monday -Friday, 9am-6pm | Saturday -9am-1.00pm)Sun & public holiday offNature of Business : Established Home appliances service centre Handle walk in customer Assist the customer in home appliances basic troubleshooting and handle their enquiries Help customer to rectify &...

Follow up on a list of customers O/S payment & pending issues. Prepare customers' quotation and profile. Attend customers' enquiry. Update info into system. Order management. Liaise with drivers/ forwarders/ operations. Any other adhoc assigned by superior.Requirements: SPM/ Diploma MS Office skills (Word & Excel) Fluent in English writing and speaking...

Job Summary:Managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You'll also create the warm atmosphere that makes our guests feel at home in any location.Job Types: Full-time, PermanentSalary: From RM7,000.00 per monthBenefits: Additional...

Work Location: Johor Bahru City Square.Responsibilities: To collect and record all relevant information accurately into the Intake system. To report details of all complaints within the time frame to the department/personnel in charge. To ensure consumer is kept informed of the progress of the complaint review and to communicate the results of the...