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Customer Service Officer

3 months ago

Mont Kiara, Malaysia Initia Sdn Bhd Full time

WE ARE EXPANDING

WE ARE ON THE HUNT FOR MANAGEMENT TRAINEES.

INITIA GROUP, is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and now in Art, Retail and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

BRANDS UNDER INITIA:

  • Bada Hair Salon (Leekaja Beauty Salon) Singapore & Malaysia


 Walking on Sunshine
  • Salon & Cafe
  • You Are My Sunshine
  • Salon & Cafe
  • Kantik Room
- nVisually Hair Salon and Academy

  • Kolorist


 Am I Addicted
  • Pottery Studio & Vegan Cafe
  • Mulawear Singapore
  • Self-Photo Studios : Photopia, Photonara, Photomatic, Photomania, Photoholic, Photoism, Photonow
  • F&B : Chicken Up, Don't tell Mama, Barobaro, Burger Monster, Joie and Vegan Restos

WHAT TO EXPECT:

  • Opportunity for career progression.
  • Staff Discounts.
  • Birthday Vouchers.
  • Good Health Bonus.
  • Annual Leave, Marriage and Compassionate leaves.
  • Good performance annual increment.
  • Referral incentive.
  • AND MANY MORE

WHAT WE'RE LOOKING FOR:

  • Must have proven working experience in customer service.
  • Professional looking and wellgroomed that best fits our salon image.
  • Good and precise communication skills.
  • Customer Service oriented and passionate about serving customers.
  • Prior experience in the beauty line would be advantageous.
  • Ability to stay calm and excellent in handling difficult customers.
  • Comfortable using computers.

DUTIES & RESPONSIBILITIES:

  • Provide professional customer support.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Attending and communicating promptly to customer's needs and queries.
  • Acknowledging and resolving customer feedback and concerns.
  • Knowing products inside and out to answer product queries.
  • Communicating and coordinating with the team and management.
  • Ensure customer satisfaction and increase customer retention.
  • Gather customer satisfaction levels and feedback on customer services for continuous improvement.
  • Provide feedback on the efficiency of the operations and customer service process.

BE PART OF THE BEST BRAND CONCEPT LEADER IN SINGAPORE & MALAYSIA

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • 13th month salary
  • Performance bonus

Ability to commute/relocate:

  • Mont Kiara: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (required)

Experience:

Customer Care Service: 1 year (required)

Language:

  • Mandarin (required)